A New Twist to the Story...

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penguinsrock93

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There was a good debate on this issue going on last week but I've encountered a new twist to the story.

I received a card from Ebay today. It was in a white envelope...not even a letter envelope a smaller one and it wasn't even a security envelope as you can clearly see what was inside! As soon as I opened my mailbox I knew the card was going to be in bad shape. The envelope was all bent and twisted and had black marks over it. Lo and behold after opening it the card had a huge crease at the top. The envelope most likely was jammed in the sorting machines since it was fairly thick. Thankfully it was only a 05/06 WBS Pens card of Ouellet but it's still a card I needed since they are pretty hard to come by. The worst part was the seller has over 7000 feedback and is at 99.9%!

I emailed the seller asking him to fix the problem. Let's see what happens.

My question to go along with the story is simple. Am I in the wrong for being mad and wanting action from the seller? Or should I just let it go because the seller never said how the card was supposed to be shipped in the auction?
 
No, you are not wrong.

It is the sellers responsibility to SECURELY mail an item to ensure its arrival to you....damage free.

This simply mean he should have put it in a bubble envelope. I have a zero tolerance policy when it comes to anyone that doesn't use bubble envelopes for shipping.


Jay
 
I don't understand the arguement that people offer when they say "it wasn't stated how it would be shipped". That still doesn't make it right. I can save on bubble mailers by sticking the stamp to the card itself and mailing it out that way, but that doesn't mean it's right.

You have every right to be steamed, and in your shoes, I'd do the exact same thing. If he doesn't help, give him a negative.
 
Triple B said:
I don't understand the arguement that people offer when they say "it wasn't stated how it would be shipped". That still doesn't make it right. I can save on bubble mailers by sticking the stamp to the card itself and mailing it out that way, but that doesn't mean it's right.

You have every right to be steamed, and in your shoes, I'd do the exact same thing. If he doesn't help, give him a negative.
Click to expand...

Exactly....well said.
 
I rec'ed a card today in a plain white envelope also...no damage to the card though. I figured the little white envelopes went the way of the dinosaur lol

Stuck on what to leave for feedback though....

D
 
hccollector said:
I rec'ed a card today in a plain white envelope also...no damage to the card though. I figured the little white envelopes went the way of the dinosaur lol

Stuck on what to leave for feedback though....

D
Click to expand...

Idk...

I would leave a nuetral...and say:

"Unacceptable shipping! White envelope. Luckily item survived. What did my s/h actually pay for?"


If that will all fit...;)
 
I've received one recently too, but I don't think a neutral is warranted. The fact of the matter is the card arrived as promised. If it's damaged, then you need to take the hard line.

Darren, I left feedback something to the effect of "The card arrived as promised even though the packaging was poor". This option allows those buyers prudent enough to check his feedback, to see that his shipping practices are questionable. I can't bring myself to leave negative feedback when the card arrived in great shape.

Joseph, I agree that giving him the chacne to make it right is the acceptable option. If you are left feeling unhappy in any way, then hit him with the negative.
 
For those that are asking what feedback you should leave.... if the seller left positive feedback for you already, then feel free to lower a neg bomb on the seller (only if the card is damaged)

If seller left positive for you and you got card in stated condition but it came in a white envelope, leave a positive and just say, 'got card, came in white envelope' at least thats what I do when i get a card in a whitey

No point over reacting for a card that came okay, but in your case, card came damaged so feel free to lash out at the seller ;)

The only exception is if the seller has not left feedback for you yet, then i would hold out and try and work something out, and if you still cant work something out, id say just hold the feedback hostage... if you leave neg, he will leave neg, as would I (i like to be a prick sometimes ;)), and if you leave positive, he might still leave neg because he hated the fact you were complaining

Thats my reasoning

Dave
 
I'll put this link in as well:

http://www.hobbyinsider.net/forum/showthread.php?t=109221

This is a common theme in regards to the useage of 'White Envelopes'

If the seller doesn't state in which manner the paid for item is to be shipped. And you don't ask. Then if the item arrives as described, then end of story.

However, if the item arrives damaged due to the method in which the seller sent. Then you could have grounds to investigate compensation. That is unless the seller states that he isn't responisible if the item is lost damaged unless xxxx type of extra is paid for DC or Xpresspost.

'Just my two cents thrown in.'

Brian
 
Well thanks for the comments guys. The seller is trying to twist this around to make it my fault.

I'll give an update since I find it kind of funny.

Here's the link...Disputed Auction

They replied stating this..."shipping would have been $2.50 for bubble mailer instead of the $2 to Canada."

Please tell me where you find this in the auction :) Oh man all this garbage for a $6 card!
 
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Like I said....I'd leave a Nuetral and "Unacceptable shipping! White envelope. Luckily item survived. What did my s/h actually pay for?" as a comment.

And that's being nice...if it were me personally, and he tried to make it look as if it was my fault.....yea, he'd get a negative for sure.
 
I don't think so. There's still potential here for a satisfactory outcome - the seller might actually provide you with a refund or replacement. I wouldn't neg anyone yet. I do think your email - polite and to the point - is an ideal way to start.
 
EB31: I want to give the guy a chance to fix this. We've gone back and forth through email. Obviously it doesn't benefit me or him if I just drop a negative. I'm still stuck with a useless card.

Quincy: I sent him the initial polite emails but as mentioned he is starting to get offensive and is trying to put the blame on me by adding in these new "terms" that he came up with. I'll continue to talk with the guy until all options are exhausted. I'm in no particular rush.
 
quincy said:
I don't think so. There's still potential here for a satisfactory outcome - the seller might actually provide you with a refund or replacement. I wouldn't neg anyone yet. I do think your email - polite and to the point - is an ideal way to start.
Click to expand...


i agree with q
work it out,if it dosen't work i don't think getting a negative for a 4.00 card is worth it to you as your record is perfect and with his feedback a negative does nothing.but post who he is to let everyone know
what i can't believe is people using white envelopes
been mailing out cards for 7 years and never thought to use one accept redemptions

and dave using negative feedback for hostage is really wrong,make sure you don't buy from me on ebay as i might give you one for _hits and giggles
 
MIKEYSLEAFS said:
and dave using negative feedback for hostage is really wrong,make sure you don't buy from me on ebay as i might give you one for _hits and giggles
Click to expand...

haha...i dont usually do, but well like you said, its not worth getting a negative and thats a possibility if he leaves him feedback while the guy is still ticked.... just a way to protect yourself i guess when you come across those morons... but you aint one of those so we would never have an issue ;)

Dave
 
It's not really about a negative feedback. As a buyer I couldn't care less anyways. The problem is I want to get either the card replaced or get my money back. Dropping a negative feedback will result in a retaliation for sure. I won't do it until all the possibilities of comprise are attempted.
 
Hey buddy,

The situation here is that he should have known that the card was going to be damaged and still continued to send it in a white envelope hoping that it wouldn't. With all that positive feedback that he had, it is w/o a shadow of a doubt that he sends the majority of his transactions appropriately and maybe he just had a brain cramp or something.

Regardless, he has nothing to upset about as he is the only one that is at fault and if he had just simply sent the card like all of his other transactions, none of this kafuffle would have happened
 

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