IrbeFan4Life
Verified Trader,
Hi everyone,
I don't often ask for advice in the hobby world as I like being my own lone-wolf, but I have been fighting a battle with eBay since their managed payments system went into place and I am honestly lost on ideas as to how to overcome this because this feels like spinning on a hamster wheel now.
Background:
Since their managed payments system came into place, I switched my eBay account to a business account and have been running my eBay business as my company "Heroes of the Crease: Goaltending Museum and Memorabilia Ltd". I provided my certificate of incorporation, a copy of my business license, as well as select documentation from my latest corporate tax return which they needed. The bank account I linked was also legally registered under my company as a proper business account and could only be created as a result of proving I owned the company with my documentation to begin with.
The totality of the documentation I provided to them showed the business name, address, business number, country and province of origin, etc., etc., which is necessary.
The managed payments were approved at first and those payments were coming in for a couple of weeks. I have no issues with that system and this is not a complaint or rant about how managed payments work on the whole as when it works, it is still easy and convenient as it ever was.
The Issue:
Two weeks ago, all of my managed payments have been held by eBay because all of a sudden, they cannot verify the easily verifiable information I supplied to them (though the banks could, and the federal government had no issue with on my corporate taxes) and they refuse to pay out nearly $650 of my company's money that they are holding.
I have attempted customer service regarding this issue over the phone and explained everything to them and showed them the paperwork and they still refuse to accept my paperwork and information. They provide "solutions which will for sure/hopefully solve the problem" and none do including such hits as "shortening the name of the company on the business name section", and the ever-enlightening "are you sure the information you put in is correct?". Every time I do those solutions, they still refuse to verify the documentation. At this point, it feels like they are taking the money that I earned hostage with no end in sight and I honestly don't know what to do next or what options are available as I don't know how many more times I can call in, have the same conversation with the same clueless people who provide a "solution", only to be right back at square one within 48 hours.
I don't often ask for advice in the hobby world as I like being my own lone-wolf, but I have been fighting a battle with eBay since their managed payments system went into place and I am honestly lost on ideas as to how to overcome this because this feels like spinning on a hamster wheel now.
Background:
Since their managed payments system came into place, I switched my eBay account to a business account and have been running my eBay business as my company "Heroes of the Crease: Goaltending Museum and Memorabilia Ltd". I provided my certificate of incorporation, a copy of my business license, as well as select documentation from my latest corporate tax return which they needed. The bank account I linked was also legally registered under my company as a proper business account and could only be created as a result of proving I owned the company with my documentation to begin with.
The totality of the documentation I provided to them showed the business name, address, business number, country and province of origin, etc., etc., which is necessary.
The managed payments were approved at first and those payments were coming in for a couple of weeks. I have no issues with that system and this is not a complaint or rant about how managed payments work on the whole as when it works, it is still easy and convenient as it ever was.
The Issue:
Two weeks ago, all of my managed payments have been held by eBay because all of a sudden, they cannot verify the easily verifiable information I supplied to them (though the banks could, and the federal government had no issue with on my corporate taxes) and they refuse to pay out nearly $650 of my company's money that they are holding.
I have attempted customer service regarding this issue over the phone and explained everything to them and showed them the paperwork and they still refuse to accept my paperwork and information. They provide "solutions which will for sure/hopefully solve the problem" and none do including such hits as "shortening the name of the company on the business name section", and the ever-enlightening "are you sure the information you put in is correct?". Every time I do those solutions, they still refuse to verify the documentation. At this point, it feels like they are taking the money that I earned hostage with no end in sight and I honestly don't know what to do next or what options are available as I don't know how many more times I can call in, have the same conversation with the same clueless people who provide a "solution", only to be right back at square one within 48 hours.
