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I think the hobby has grown beyond the scope of what BBCE can handle. When things were quieter maybe they didn’t have many problems. But now there are a lot more eyes on the hobby and certainly a LOT more money. And money always brings out the worst in people and attracts scammers of all kinds. I don’t think BBCE got into this market expecting they’d eventually have to stamp their reputation on $2-million Pokémon cases (which they admitted they essentially had no experience with) or six figure 1986 Fleer boxes. The stakes are much higher and things are scrutinized to a much higher degree in this influencer driven content world. They’re in over their head it seems.
