Hear hear. That's being hugely overlooked here. Although collectors are decrying the disservice done them by the sloppy redemption process, UD is essentially accepting a huge whack on the *** right now. For them to address the problem in an appropriate manner to clear the current logjam is going to cost them an immense amount of time and money.
No, I'm not suggesting we feel sorry for them. I'm simply saying acknowledge what they ARE doing - finally manning up to the problem they created.
