Disrespected by beckett grading services

[joshmang123]

Hey guys, I was wondering what I can do in the following situation. I purchased a card at the Toronto expo numbered out of 25 for $250. this card was in awesome condition so i walked across the hall and bought it to Beckett grading services to get it sent away. they fed me a few lines about how i couldnt get it sent anywhere other than toronto so i decided to wait since i am from another provience. They took it out of my one touch even though the other guy said one touches were better access than the plastic ones they usually use. I have been getting things graded for YEARS but this is what hurt me. They damaged my card. THEY DAMAGED MY CARD. I noticed it and immediately ran back to the booth to inform them. I was offered a few free slabbing. I said I would think about it because I was now uneasy about them handling my cards in such a manner. What really disappoints me the most is that when I returned, the "boss" at the booth made me wait for 15 minutes and then basically told me it was my fault and there was a "pen mark" on the card that caused the folded corner. It was actually being forced into the holder and THAT'S what caused the bent corner. He basically told me to "prove it" and sent me away packing, refusing to speak to me after I suggested I take further action to protect myself against this type of thing. he said "we can't talk about this any more' and TURNED HIS BACK ON ME and walked away. I am not only disappointed but hurt that they would treat a customer like this. not cool Beckett...not cool :whatthehell:

 

[Smalls]

Had the same kind of trouble with PSA at the Summit Show last spring, had a Gretzky SOTT in a one touch I wanted graded, rep from PSA tells me it has to be put into one of their top loader sleeves. Then the rep opens the one touch and dumps the Gretzky on to his table from about six inches up, proceeds to drag it across the table to the edge so he can pick it up!!!!I was in shock!!! Called PSA office to as ifthis is the way all cards are handled in their care and file a complaint but pretty much got blew off......

 

[Shutoutkings]

That PSA employee was let go. We're expecting a far more professional presence by the company at The Summit III.

 

[Ramjak Sports]

Psa at the Summit

Full edit.

 

[joshmang123]

Is there actually nothing I can do? I wha told beckett would "slab a few cards for him at no charge" when I returned to discuss it in further detail, the "manager" told me I damaged the card and he could see a pen mark on it??? I was so shocked I did not know what to do, I seen this rare card pulled from a pack and I picked it up right away and inspected it an brought it to their booth ONE TABLE away and it managed to get damaged on te way, not by the worker who Jammed it in te case with their fingernail????

C'mon beckett you should have higher standards than that, I am truly disappointed!

 

[xelloss1012]

Make a formal complaint directly to Beckett and remember names and places.

 

[Smalls]

Sounds like the same line of crap PSA fed me!! Sorry sir but there's no way of proving the card wasn't damaged before we got it.......I see that PSA rep was let go which is very understandable but there was nothing done to help me with my problem that was caused by him.......couldn't even get an apology out of them..........very poor customer service!!!

 

[No No No.....The other Steve]

All I can say is WOW. This is why I haven't sent in any of my PC cards for grading. If they're willing to pull this crap in front of you imagine what goes on when no one's around.