Ebay NARU Question

[bmoy88]

My question is what happens when you buy something from an Ebay buyer and the article comes but is not as described. Here's the story:

I had bought 2 box sets of "The Office" seasons 1-5 DVDS from a seller from PEI. They went for $50 US per set BIN, so with shipping, it worked out to about $120 CDN. He had advertised them as brand-new and not bootlegs. When they arrived, the box was shrink-wrapped, but upon removing the wrapping and opening the box, it was obvious that they were used. No problem, still a great price. But a few of the discs had heavy surface wear on them. I contacted the vendor asking for replacements but he suggested that I bring them to Blockbuster and they would fix/resurface them for a couple of bucks and he would refund me. I checked and BB said that the cost would be $3 per disc. I figured a refund of $15 (4 discs + tax) was fair. When I went to contact him, I discovered that he was NARU! My emails to him remain unanswered!

So what happens if I file a complaint - item receved not as described? Will Ebay respond or am I SOL? Not a big deal either way, but trying to gauge if there is any use in filing.

Thanks in advance!

 

[pharmd30usp]

Just file the compalint on eBay and they willl likely refund you after returning the items. Did you try hitting reply to one of the email notifications to see if hte did not block letting you see his email addy>

 

[bmoy88]

Just file the compalint on eBay and they willl likely refund you after returning the items. Did you try hitting reply to one of the email notifications to see if hte did not block letting you see his email addy>

But will me just sending the stuff back to the vendor guarantee that I get a refund? Will EBay still have access to his funds? Also, if he is indeed NARU, he could claim that he did not receive the stuff. Then I would be out the DVDs and $120 CDN!