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i've sent them a package from a few box breaks. they were able to replace a common jersey card and an 07-08 Hot Prospects RC auto patch for me. they even upgraded the rc auto patch from a 1 to 3 color. the other part they couldn't replace was a BAP stastny rc auto and they sent me a few packs of MVP to make up for it. pulled a malkin/ovechkin 1 on 1.
