I had about 20-30 Young Guns shipped from a case all chipped on the top edge. I sent them back and I got all the Young Guns replaced with fresh ones.
Then I had two damaged patch cards from case of Artifacts. One was a Turco/Zubov #/10 and the other a Witt/Hunter #/25. They replaced the Witt/Hunter but couldnt replace the Turco/Zubov so they sent that one pack along with two packs of Artifacts.
One of those packs had this bad boy..

#/10... BTW.. so I have been happy with their replacement procedure in the past.