Just got off the phone with ebay....

[DogfoodSoup]

And am happy to say it was a very pleasant experience. The CS rep I spoke to was very friendly and helpful. I had a NPB claim opened against me on Friday for a card I paid for in person and picked up a month or so ago. I contacted the seller advising them I had paid for the card in person and tonight the claim was closed and a NPB strike issued against my account. My phone call lasted about 7 minutes with ebay and the rep walked me through the process of how to appeal and immediately removed the strike from my account and closed the NPB in my favour.

So to ebay :beer:

and to Collector's Den at Lansdowne, thanks a lot for not paying any attention to your customers online. I had heard stories before about people having negative online experiences (and in-store, um hello, stolen Crosby HP RC?) and now I see it's true. Glad the card I got from you was a 1/1 that you had listed wrong.

 

[GabbyGuy]

Nice!!! :beer:

 

[sharks4life12]

just wait for ebays "fee" to show up for making them pick up the phone after the 90368,489582 ring....

 

[cmcdonald1]

atta boy! Stick it to em

 

[Sensrookie]

Good for you. Always nice to hear a good experience once in a while.

 

[89chinook]

Nice to hear Ebay correct a wrong.

 

[quincy]

That's great, Chris. I'm glad to hear some part of the silliness actually went well.

 

[Boom Boom]

Good to hear something turned out positive for once with those guys.

 

[DogfoodSoup]

just wait for ebays "fee" to show up for making them pick up the phone after the 90368,489582 ring....

I think it rang twice then put me in the queue and immediately was answered, was impressed by that actually.

 

[echoi69]

and to Collector's Den at Lansdowne, thanks a lot for not paying any attention to your customers online. I had heard stories before about people having negative online experiences (and in-store, um hello, stolen Crosby HP RC?) and now I see it's true. Glad the card I got from you was a 1/1 that you had listed wrong.

Outside of buying the odd box or two, I've never had to deal with Collector's Den for anything online related. Good to know moving forward. Glad your eBay experience made up for it.

 

[djsports]

I think it rang twice then put me in the queue and immediately was answered, was impressed by that actually.

I agree. Ebay is really quick when it comes to picking up the phone. If you have a PIN number (issued in the Contact Ebay portion of my Ebay) then they are even faster with the CS. If you do not have a pin you have to go through the prompts.

I have had mostly positive experiences when dealing with Ebay CS. Of course there has been the odd case or two where common sense didn't prevail.

Shawn

 

[timber09]

My experiences with ebay customer service have been very positive recently. I was shocked to find out easy it was to get someone on the phone and how quick they were to deal with the problems afoot.

Say what you will about ebay, but they are destroying Best Buy in the customer relations in this household at the moment.

 

[canucksfreak19]

That's good to hear about the positive ebay experience. How did the NPB even occur, I mean I'm trying to wrap my head around how they could have not realized it had been paid for in person. And if it was an attempt at some sort of punitive action, I just don't understand that.

 

[DogfoodSoup]

That's good to hear about the positive ebay experience. How did the NPB even occur, I mean I'm trying to wrap my head around how they could have not realized it had been paid for in person. And if it was an attempt at some sort of punitive action, I just don't understand that.

The ebay CS rep said it looks like they use the automatic resolution thing (the proper name escapes me) and it just looks like bad paperwork on their part for never updating it to show it was paid for and never leaving me feedback, even after I left them positive feedback.