I called (817) 662-5300 about 8 redemptions I had and didn't get a hold of anyone so I left a message and the next day they replied to me thru one of my open redemption requests. This is what it said:
Hello Mr. xxxxxx, we received your voicemail in customer service and wanted to update you as to the status of your pending redemption(s). With redemptions we have a contract with the player. It does not however allow us to place a time frame on the athletes. The player’s agent will set up the signing with him around their own scheduling. When the signatures are done and returned to us then we process and send them out. If we have the card in stock at the time of redemption, it will be mailed out within 6-8 weeks, if we do not have the cards and it exceeds the 4 month waiting period, the customer can request a replacement of equal value be sent instead. Panini America will not replace a card without the customer requesting a replacement be shipped. Please let us know if you would like any of your four month or older cards to be replaced by creating a general information ticket and referencing the request numbers (for example: 123456) for each card or by calling 800-852-8833 and letting a representative know the ticket number you would like to be replaced. Hope this helps and have a nice day!!
so instead of creating a general information ticket, I just called the number and talked to someone and got everything taken care of. I'm sure if you email them you'll get this same response.
If it's any help, for any cards with a BV less than $100 they ask you a team(s) you would like a replacement from and anything over $100 BV they'll ask for players.
