My 2nd encounter with Panini Customer Service

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wiseguy917

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So I called 7 weeks ago to get information and possibly replacements on 2 cards. Name Kadri Panini Limited Phenoms silver spotlight rc auto /50 and Yvan Courneyor Gold Monikors auto /25. Neither were made and I asked for a replacement on the gold monikers but decided to wait on the Kadri. 7 weeks later still no cards. I call back today to see what's up and the CS rep says they were never sent out. No big deal mistakes happen. Turns out the gold monikers just came in. I was kinda pissed about that bc I'd rather take my shot at a replacement which I should've gotten in the first place but you can't cry over spilled milk. Now I ask for a replacement for the Kadri and ask that it at least be a rookie auto. The lady says "rookie"? Yea a rookie card. She says "I don't know what that means". Really? You're in customer service for a company that sells sports cards and you don't know what a rookie card is? I explain in to her and she says she will try her best. 10 minutes later I get a call back saying she found a replacement for me. A Dominion 500 goal benchmark of Joe Sakic. SWEET!!! I say awesome thank you I'll definitely take it. She then goes on to tell me it doesn't have an autograph on it. Oh boy. I politely say thanks but no thanks. She says that is the only card she has in the Kadris price range right now to be sent out. I find that VERY hard to believe the only replacement you have available right now is a Joe Sakic insert. Sorry for the rant. Anyone have any advice?
 
Isnt the Sakic a stick card? I'd take that over any Kadri any day of the week. Those Sakics sell for $35-40 on eBay. I'd imagine a parallel manufactured Kadri patch auto wouldn't go for anything near the amount of the Sakic. To put things in perspective, you can get a Kadri Cup Patch anywhere between $30 and $50.

Either way, how can you be pissed for getting the card (Cournoyer) you were supposed to get in the first place?
 
lol the CS people should know the hobby, hire card collectors with a CS background to do that. Makes their job harder if they literally have no idea what to look for, kind of a waste of payroll. It would take that lady an hour to find a replacement when someone that knows the hobby ten minutes.
 
Burner said:
Isnt the Sakic a stick card? I'd take that over any Kadri any day of the week. Those Sakics sell for $35-40 on eBay. I'd imagine a parallel manufactured Kadri patch auto wouldn't go for anything near the amount of the Sakic. To put things in perspective, you can get a Kadri Cup Patch anywhere between $30 and $50.

Either way, how can you be pissed for getting the card (Cournoyer) you were supposed to get in the first place?
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This whole replacement thing has made people believe they can get a MUCH better card than the one they redeemed in the first place. If you redeem a card and you end up getting it, there is no reason to be upset. As for the Sakic, it's a BETTER card than the Kadri. You can't please everybody I guess...
 
frankiefives said:
This whole replacement thing has made people believe they can get a MUCH better card than the one they redeemed in the first place. If you redeem a card and you end up getting it, there is no reason to be upset. As for the Sakic, it's a BETTER card than the Kadri. You can't please everybody I guess...
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Agreed, a redemption should not automatically entitle you to something better than what the redemption is for.
 
I don't think I'm entitled to anything and I don't know how I could've possibly cane off that way. Wanting a rc auto to be replaced by a rc auto? Wow I should get off my high horse. And about the gold monikers, we worked out a replacement 7 weeks ago for a comparable Rangers auto which is what I was expecting and waiting for this whole time. I call back to hear the status since I never got anything and the cournoyver is now in. We already worked out a replacement and if they were on top of their job I would've got my rangers replacement 6 weeks ago
 
A Kadri Limited Phenoms /50 just ended at $5.99 on eBay. Take that Sakic and run.

As for Panini, I think it's important to remember they're not like UD. They don't have stockpiles of hockey cards just sitting around from previous years because... they weren't in the hockey business. So it's tough to be picky with them especially since you wanted rangers RC and pretty much all there is is Grachev, Stepan, McDonagh and that one other guy who are all live/pack inserted.
 
wiseguy917 said:
I don't think I'm entitled to anything and I don't know how I could've possibly cane off that way. Wanting a rc auto to be replaced by a rc auto? Wow I should get off my high horse. And about the gold monikers, we worked out a replacement 7 weeks ago for a comparable Rangers auto which is what I was expecting and waiting for this whole time. I call back to hear the status since I never got anything and the cournoyver is now in. We already worked out a replacement and if they were on top of their job I would've got my rangers replacement 6 weeks ago
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But you DID complain when you were told you were getting the Sakic. Why? It's a more valuable card than the Kadri. You would seriously prefer them to send you a $5 auto/rookie? If that's the case, get the Sakic and trade it to me for a no name Contenders auto rookie
 
g-force said:
Agreed, a redemption should not automatically entitle you to something better than what the redemption is for.
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I agree with that. So many people get ticked cause they want someone or something which will probably only end up on Ebay anyways

I love it when I ask for my replacements cause when I say Larry Robinson in a Habs uni. they actually have to work a lot in order to please the customer
 
frankiefives said:
But you DID complain when you were told you were getting the Sakic. Why? It's a more valuable card than the Kadri. You would seriously prefer them to send you a $5 auto/rookie? If that's the case, get the Sakic and trade it to me for a no name Contenders auto rookie
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I never comPlained about anything. No thanks and choosing to wait is not complaining

And this is exactly what's wrong with the hobby today. If I wanted a hobby to make money off of trust me it wouldnt be buying cards. If all you care about is selling off cards for money whats the point of collecting? Of your lookin to retire off this hobby your barking up the wrong tree. I collect rookies and I collect rookie autos. That's why I want it replaced by one. I don't care what cards are worth, I work for my money and collect cards as a hobby. Separate the 2 and you'll have a lot more enjoyable experience.
 
wiseguy917 said:
I never comPlained about anything. No thanks and choosing to wait is not complaining

And this is exactly what's wrong with the hobby today. If I wanted a hobby to make money off of trust me it wouldnt be buying cards. If all you care about is selling off cards for money whats the point of collecting? Of your lookin to retire off this hobby your barking up the wrong tree. I collect rookies and I collect rookie autos. That's why I want it replaced by one. I don't care what cards are worth, I work for my money and collect cards as a hobby. Separate the 2 and you'll have a lot more enjoyable experience.
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So use the Sakic as trade bait for a few auto/rookies. I still don't see the issue here. If a replacement is asked for and Panini's way is to replace the card with another of equal value (and in this case HIGHER value), I think they did their job. As for your redemption that was set to be replaced and now won't be, I can understand the frustration
 


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