My Letter from UD.

[11chaos]

So, my question is, "Why do they continue with there redemption program when it is so flawed?"

This is the letter from Upper Deck Customer Service I received two days ago.

I am sorry for your extended wait. You have 2 options I can work with
you on getting you a replacement or you can op to wait. In order to do
this we will need a list of 5 players/teams of comparable value per card
that needs to be replaced or some of your favorite teams/players that
you collect. Please email me back with this information and you will go
on my replacement list for the week. As always, you also have the option
of waiting for the player to sign and return the card. As a note, the
request with the list is sent to Carlsbad, CA , where they are the ones
who ultimately decide on the replacements. Therefore, it is not a
guarantee that the requested specific players will be sent out. Thank
you for your business.

Vuong Vo
UD Customer Service Representative
985 Trade Dr.Ste. A
North Las Vegas, NV 89030
[email protected]

 

[chiliwilly]

Here's an example of the incompetence of their redemption program. These aren't high-dollar cards, but the wait is ridiculous. I've talked with them via email and phone and they still haven't gotten me anything for these redemptions.

*****almost 14 months wait*****​

9/24/2005 JASON MAXIELL
05/06 NBA ROOKIE DEBUT AUTO DEBUT INK (CD#DI-JM) In Process 9/24/2005 Autographs in house, cards in production process, expect some delays until completion.

*****almost 18 months wait*****​

5/16/2005 JUSTIN REED
05 NBA SPSE AUTO ROOKIE DRAFT In Process 5/16/2005 Waiting for athlete to return card.

I will not buy anymore UD product because of this.

 

[Eric Draven]

5/16/2005 JUSTIN REED
05 NBA SPSE AUTO ROOKIE DRAFT In Process 5/16/2005 Waiting for athlete to return card.

I got mine, two month's after I got the redemption for it!

 

[papasmurf420]

Thats soo funny. I think they are crooks. I found that they will have redemptions out for over a year yet have those same player autos i n the products they release..... Thats the worst when i see that. Topps did it too. They have wade autos in 06-07 big game yet i am still waiting on my topps 52 style wade autos? how can this be?

 

[Icetiger]

can you please give me the email adress you sent your first email.
i sent one to the customer service, but i nerver received an answer.

thanks

 

[nemergoot]

upper deck is bull **** they rip people of too much im waiting on my jim thome auto

 

[dherm360]

I have also been waiting for a few since May 2005

I got put on the rush list several months ago