Here's an example of the incompetence of their redemption program. These aren't high-dollar cards, but the wait is ridiculous. I've talked with them via email and phone and they still haven't gotten me anything for these redemptions.
*****almost 14 months wait*****
9/24/2005 JASON MAXIELL
05/06 NBA ROOKIE DEBUT AUTO DEBUT INK (CD#DI-JM) In Process 9/24/2005 Autographs in house, cards in production process, expect some delays until completion.
*****almost 18 months wait*****
5/16/2005 JUSTIN REED
05 NBA SPSE AUTO ROOKIE DRAFT In Process 5/16/2005 Waiting for athlete to return card.
I will not buy anymore UD product because of this.
