Package shows as delivered but buyer claims non-receipt

[zammos1]

Been selling hockey cards on eBay for years. Top-rated PowerSeller and all that.

As a whole, buyers in the hockey market are great. Every so often I have the urge to do some baseball and football and I when I do, I quickly remember why I stick to hockey. For whatever reason, the buyers in those sports as compared to hockey are 100x the headache.

Anyway, I have a buyer who sent this message to me today:

"According to your tracking info it says item was delivered, not true. I haven't received the item so you need to check it out."

So I check the USPS site and as he states, it shows as delivered in the zip code of his residence. My question is, what responsibility do I have as a seller to follow up on this? How can I (located in MD) check on some random package (delivered in CA) 3000 miles away that shows as delivered?

 

[Rorschach]

Your job was to ship to the right address. If your tracking info shows that it was shipped and to the right address, then the rest is the other guy's responsibility.

The other person should contact his post office in CA and see who delivered it.

However, with no insurance or signature verification, there's nothing anyone can do.

If you plugged in your shipping code into eBay when you did the sale, eBay should protect you from negative feedback from what I understand.

- R