Panini is trying to screw me out of a Golden Ticket

[Cgy92]

Hi, i know everyone has ad their fair share of problems with panini redemptions but i honestly think they are just toying with me. Long story short last year i bought the redemption for the



(Contenders Steve Yzerman Golden Ticket 1/1)



8 months later i still do not have it in hand. Every other golden ticket i have seen has been delivered within a month of being redeemed. I have made several e-mails and about 5 phone calls, and i even talked with the panini reps at the toronto expo and they assured me that they would make a note and i would be priority, well yes nothing happened. Most recently on the phone they place me on hold for 10 minutes to look for the card, only to come back and tell me that they were waiting for steve yzerman to sign it.............like wtf i got really upset and said that that set is gold and does not get signed, then she quickly changes her story to that they do not have it in inventory and she doesnt know what to tell me next. So basically theyre telling me that the $1500 i spent can basically be written off due to people that do not know what they are doing. I call back the next day and ask to speak to a manager, the lady tells me it will be shipped within a day.......yeah right. Well 2 months later still nothing.......



If anyone that represents panini sees this please take notice and point me in the direction to get me my card, let alone the 4 other redemptions im also waiting for.

 

[Boom Boom]

This company continues to disappoint........


.

 

[SkyFire47]

you're not the only one i've heard of that is having this problem with Panini. and don't believe their BS about not having it. Panini was boasting about how these were in stock prior to release and that they purposely weren't packing it out to keep it from being damaged.

here's a link! http://paniniamerica.wordpress.com/...yoff-contenders-hockey-golden-ticket-tracker/

and hey look! there's your yzerman!

 

[MMarch]

Another one for the Panini "DUH" files. Along with selective moderation of their blog so you can only post positive comments, this company is turning in to a train wreck fast. They have proven time and time again Customer Service is not important to them, sorry for your misfortune here.

 

[joecoolio]

Panini will come through on this, every company has their fair share of people who no one knows how they got the job they're in...

 

[MikeFitz]

wow. just wow.

 

[Avalanchefan21]

Wow what is the problem with this company. The Golden ticket is there, how hard is it to just send it already. I'd report this company to the BBB

Call them again and tell them you saw its available on that blog site someone posted above. It should be in your hands

 

[Reddrgn88]

I thought there was a Panini rep on here responding to this stuff.....This is a complete embarrassment!!! I'd be pissed too if they pulled this stunt....even after they posted a pic of the card on their website!!!!! What in gods name is going on over there!!!! Panini is quickly making UD look like champions of the customer service industry......barely...I take it back they are both equally as embarrassing!!!

 

[Cgy92]

i have not bought a panini product since this golden ticket issue. I never will again.

 

[clippers00]

they screwed me out of my doan/iginla junior legacy dual jersey auto'd /5. i called them and all they said was that they sent it out but had forgot to get the shipping/tracking info for it. really! you have a tracking code on my boedker city lights auto /100 but didnt get one for a dual auto/gu /5. hope you can get your card.

 

[Sellis75]

There you go - problem solved. Vegas got the connections....

 

[npham]

Vegas should make a commission from Panini sales for helping them get out of jams like this. Don't suppose you could make them make less parallels too?

 

[frankiefives]

PM me your e-mail address. Just spoke to Tracy Hackler. He has your card in his hands right now and ready to get it to you. He wants to contact you directly first.

Want results? Talk to vegas LOL

 

[DogfoodSoup]

It's really pathetic that the only reason someone can get actual results is by posting on a hobby site and having someone with an "in" reading it and passing it along, especially after the person seems to have exhausted all other avenues with no real progress.

 

[MMarch]

And if a collector didn't have an in at Panini, what would happen? Pretty sad that a collector on a message board has to contact his insiders at a company to get them to do their job.

Nice gesture by Chris, and glad the collector will get what he is owed, but this whole situation is a glaring example of what is wrong with Panini.

 

[mortuus]

Wow and people were saying UD is bad, they have much to learn to gain respect in the hobby, this kind of mistakes shouldnt even happen and frustrate collectors.

 

[letsgocapitals]

Wow... great job Vegas.

 

[hami12]

Let's also not forget about the thousands of redemptions they handle daily with no issues whatsoever.

they choose to put redemptions in their products, they should be able to handle them ALL with no problems ... its the essence of their business

 

[frankiefives]

Chris,
I'd like to agree with you buddy but I've had outstanding redemptions that I've seen LIVE copies of on eBay for months. I called and spoke to a girl who assured me they would be sent the next day. It's been 2 months since that conversation. Their "handling" of the redemption process is brutal, to say the least

 

[MMarch]

Chris, While I admire your intentions, I have to say you are very far off on this. They have thousands of redemptions, and whether that is their fault or the athletes or the agents, redemptions are always a problem no matter how much time they devote to managing them.

I would give them a bit of grace, but seeing as how they announced a specific card would not be made almost 6 months ago, and a replacement was requested by phone, email, and their redemption follow up system (multiple times) and they have not responded to a single one of those contact attempts..... Well, they get no kudos or get out of jail cards from me. When a company has time to post on their blog, facebook, twitter, message boards, and what not, but they cannot answer any one of the 8 messages left by a customer over the last 4 months, screw them. Sorry, but any other company out there that treated customers this way would be getting blasted in every way possible but we customers who are getting screwed and ignored by Panini are just supposed to say, "Meh, it's just my money I gave them who cares, that's the way the sports card industry is". Sorry, not willing to let a company pull that on me and not voice my opinion/situation so others are informed of how this company operates. They have no problem designing new products, posting new products all over the internet, shipping new products, but they can't take care of their redemptions or answer their customers, that tells me all I need to know. They only care about making and pumping out as much product as possible, the people who spent their money on their products already really don't matter, if they did they would communicate and respond to those customers without having to ask you to call your insiders there.

Yes, this was a mistake. Mistakes happen. This one was fixed. The problem arose from the card not being logged into the redemption system. So when the CS rep goes to look for the card in the system and it doesn't show...they think it's not in. Like most companies, a CS rep isn't going to know the whereabouts of a card if it isn't showing in their system.

In the end, he's getting his card and they know they have an issue to address. Seems good enough to me. Let's also not forget about the thousands of redemptions they handle daily with no issues whatsoever. Or the fact that they're the only company that constantly gives collectors weekly updates on autograph redemptions that come in and are being prepared to ship.

Sure you can focus on the bad all you want. But there have been changes for the better there, and like any other company, you only hear the bad reviews....you rarely hear people posting about the positives...which they've also done.