Please help. E-pack Purchase

[SID87OVY8MALKIN71]

I purchased a case of ultimate today. My payment went through PayPal and once complete there was no packs in the "my packs" section. Has this ever happened to anyone on here?? I called UD and they said there was no contact number for Epack. The girl said I would have to email through the contact section on the website which I did and I also sent a message on their Facebook page with no reply from either as of yet, however the Facebook message was read. Any advise would be appreciated.

 

[lucscaps]

trying to get ahold of epack is the worst. It took me 5 days to hear back regarding a login issue.
I flooded the twitter page with messages 2 or 3 times a day and that did seem to help a tad.

 

[Jimmy The Greek]

Not sure if you ever got this resolved or not but I'm here to help. I had an issue a few months ago and I got a response by emailing epack@upperdeck.com. They also had a phone number on their email response - (800) 873-7223. I never called it so not sure how effective it is.

First thing, get your receipt for your order that was emailed to you. That has the actual order # on it. Email and / or call with the info above. Upper Deck just has to have a way to track what has happened with the Order # disclosed. If they say that you already got your packs, ask for them to disclose what cards were pulled from the pack and go from there.

That's about all I can come up with...GL.