Expresspost only has insurance for within Canada, no insurance for anything going to the US, hence the reason we are not really permitted to use the prepaid envelopes for cards, although I use them all the time. The prepaids are only suppose to be used to send "documents"....having said this, I did fight it one time and won. The sent me the cost of the card, the process went like this. Sir, who much was the card? I replied $80, they said ok we'll send a cheque. I got the cheque!
Good luck, sorry to hear about this.
