Without knowing how intensive their process is, they very well could have issues even if it's not a human doing the grading. A human still has to handle the cards in some form. Then there is the whole logistics aspect of it. How many machines do they have to do the grading? It's one thing to be able to knock out 10,000 cards a day but what happens when 100,000 start showing up a day? PSA had issues because grading exploded during the pandemic to the point they raised their prices to deter people sending in cards because every day the backlog grew bigger and bigger.
That's why I'm surprised to hear they think of Canada as big part of their focus. It shouldn't be in my mind as the amount of extra work that will be involved will be more challenging than they think. Having been involved in a lot of business that work tightly with customs on both sides of the border I think it's a really big risk on their part. No matter what happens sooner or later someone will get charged with import taxes on this and will not be happy about it. That would likely lead to a negative customer experience and negative feedback. Now the same thing can be true about PSA but they are established so nobody would care about a Canadian giving bad feedback. These guys are very new so a poor review is much more impactful.
