wyomnwild
Verified Trader
A couple of weeks ago I posted a redemption I received from UD with a staple through a Shattenkirk FW auto. You may review it here:
http://www.hobbyinsider.net/forum/showthread.php?t=297371
I had not had time to call UD about it yet, but I sat down to call them last week and there was a PM in my inbox on HI. A rep from UD actually contacted me about the issue through this message board. He also sent me an e-mail once he figured out who I was.
I was very impressed. He said he was very sorry for the mishap and wanted to make it up to me right away. He said he would send me a replacement for the FW auto, as well as send out 2 of my other outstanding redemptions. Then, as a very nice gesture he said he would throw in a couple of other cards as well to make up for the damaged card, as well as "staple proof" the package.
The package arrived today from Fed-ex, here is the replacement and two redemptions I was waiting on: (I was also waiting on a Crosby SOTT, but no signatures from him yet according to the rep.)
I really like the signature on the Esposito. Very nice!
Now, here are the other two cards he threw in as a bonus.
I am very impressed with this reps actions through the message boards. He really went above and beyond for me, as I was just looking to replace the Shattenkirk redemption for my set. Honestly, I have never had a problem with customer service from Upper Deck. I appreciate the gesture and his time with this matter. I call this a WIN for Upper Deck!
http://www.hobbyinsider.net/forum/showthread.php?t=297371
I had not had time to call UD about it yet, but I sat down to call them last week and there was a PM in my inbox on HI. A rep from UD actually contacted me about the issue through this message board. He also sent me an e-mail once he figured out who I was.
I was very impressed. He said he was very sorry for the mishap and wanted to make it up to me right away. He said he would send me a replacement for the FW auto, as well as send out 2 of my other outstanding redemptions. Then, as a very nice gesture he said he would throw in a couple of other cards as well to make up for the damaged card, as well as "staple proof" the package.
The package arrived today from Fed-ex, here is the replacement and two redemptions I was waiting on: (I was also waiting on a Crosby SOTT, but no signatures from him yet according to the rep.)
I really like the signature on the Esposito. Very nice!
Now, here are the other two cards he threw in as a bonus.
I am very impressed with this reps actions through the message boards. He really went above and beyond for me, as I was just looking to replace the Shattenkirk redemption for my set. Honestly, I have never had a problem with customer service from Upper Deck. I appreciate the gesture and his time with this matter. I call this a WIN for Upper Deck!
