For the brick and mortar stores still going strong, what has been the keys to your success as a store? I don't know if this has been done before and I don't want to do it in the form of a poll.. I just want to read some dialog..
For the Brick and Mortar stores: What has made you successul?
- Thread starter 99goals
- Start date
Stadium Sports
Verified Trader,
Great Customers.
mully
New Member, Must Send First
i was brick and mortar before they found out i wasn't open 7 days a week,then they took that label away from me..... but successful,yes iv'e been very fortunate to have a great clientel and that all comes from these beliefs
1)interaction with the customers-take an interest in their conversations even if it's not sports related,provide them with knowledge on the hobby(i would never try to scam someone just to get their money
2)let the customer decide what he will collect,i'm just there to provide him with information he is ihe one that must make the ultimate descision(so many collectors collect beyond their means,thus leading to frustation down the road)
3)a shop owner must be prepared to buy and trade along with his selling,i have a section that i will trade (even guide) and i have a section that i won't trade or if i do i will want a bit more value
4)if a customer is making multiple purchases i will give him a discount without him asking
5)keep a good relationship with other dealers,the more people you can trade with the better
6)open a minimum of 2 boxes of every product(HOCKEY anyways)you won't keep your customers long if you can't support them
7)layaway,it works for me,the customer makes payments on the card at intervals of his choice,he gets the card when the payments are finnished
-there are probably a few other small ones but these are my main guidelines i swear by yhat has made me very sucessful in the hobby,
1)interaction with the customers-take an interest in their conversations even if it's not sports related,provide them with knowledge on the hobby(i would never try to scam someone just to get their money
2)let the customer decide what he will collect,i'm just there to provide him with information he is ihe one that must make the ultimate descision(so many collectors collect beyond their means,thus leading to frustation down the road)
3)a shop owner must be prepared to buy and trade along with his selling,i have a section that i will trade (even guide) and i have a section that i won't trade or if i do i will want a bit more value
4)if a customer is making multiple purchases i will give him a discount without him asking
5)keep a good relationship with other dealers,the more people you can trade with the better
6)open a minimum of 2 boxes of every product(HOCKEY anyways)you won't keep your customers long if you can't support them
7)layaway,it works for me,the customer makes payments on the card at intervals of his choice,he gets the card when the payments are finnished
-there are probably a few other small ones but these are my main guidelines i swear by yhat has made me very sucessful in the hobby,
E
es_19
Guest
steve is the shizznit. believe me.
thanks guys.. would love to hear more from everyone else
Stadium Sports
Verified Trader,
Great customers. LOL
Compared to the other submission, we don't open anything - we want all the prizes to go to our customers. It has worked well for 20 years - why change now.
We promote the hobby by holding trade nights. Even if the economy is depressed in this area right now, we encourage collectors to trade amongst themselves and provide a fun environment for them to do it.
Buy smart. It's easy to buy 4 cases of a product but if you are only going to sell 3, why bother. Know what your customers want.
Have fun! Make your store a fun place. You will always get the wet rags in but they actually get pushed out of the door by the people enjoying themselves. People attract people. Happy, positive peopel attract happy positive people. It's great how that happens.
Make friends - that should be why your in the hobby.
Compared to the other submission, we don't open anything - we want all the prizes to go to our customers. It has worked well for 20 years - why change now.
We promote the hobby by holding trade nights. Even if the economy is depressed in this area right now, we encourage collectors to trade amongst themselves and provide a fun environment for them to do it.
Buy smart. It's easy to buy 4 cases of a product but if you are only going to sell 3, why bother. Know what your customers want.
Have fun! Make your store a fun place. You will always get the wet rags in but they actually get pushed out of the door by the people enjoying themselves. People attract people. Happy, positive peopel attract happy positive people. It's great how that happens.
Make friends - that should be why your in the hobby.
