Canadian shippers beware of Canada Post!

[foley2k]

So let me get this straight, you're saying that when I ask what options I have to have a parcel delivered, I should HAVE to take the most expensive to make sure it gets done properly? Sorry but whatever the price I paid is the price I was given. I offer each option to my clients and they choose whatever they want. I never said I was asking for any type of insurance. I'm simply asking for my parcel to be delivered which is EXACTLY what I paid for. If you don't perform the service a client pays for then that client should at least get his/her money back, no?

I can't even believe I had to explain this to you.

Once it leaves Canada, it is out of CP hands. CP can't fly people all over the world to deliver packages (although with their rates, I am sure they could afford it), this is why they offer additional services, like tracking and insurance.
You chose not to select any of those options. Sure the cost is more, but I doubt you would be as upset as you are right now if you had selected an option that would get you the declared value back. If this is the method your client chose, then they have to wait it out.

Things like this aren't new. I always know there is a risk when shipping something. If it is something of value and want to be covered for any loss, I pay the few extra dollars for "liability coverage" (think this is what CP calls it).

That's a silly statement. Why have the service available if it doesn't work? The price difference, in reality, reflects the amount of time it will take to get to its destination. Turns out that the price difference is actually a roll of the dice.

It's not that it "doesn't work". They offer the service because for the most part it works. Nothing is perfect, which is why they offer additional services.

Besides, whats to say the person in Germany did receive it and is telling a fib about not receiving it? He prolly hasn't received it, but still you never know.

The guy on the phone needs to obviously be re-trained.

 

[frankiefives]

Once it leaves Canada, it is out of CP hands. CP can't fly people all over the world to deliver packages (although with their rates, I am sure they could afford it), this is why they offer additional services, like tracking and insurance.
You chose not to select any of those options. Sure the cost is more, but I doubt you would be as upset as you are right now if you had selected an option that would get you the declared value back. If this is the method your client chose, then they have to wait it out.

Things like this aren't new. I always know there is a risk when shipping something. If it is something of value and want to be covered for any loss, I pay the few extra dollars for "liability coverage" (think this is what CP calls it).



It's not that it "doesn't work". They offer the service because for the most part it works. Nothing is perfect, which is why they offer additional services.

Besides, whats to say the person in Germany did receive it and is telling a fib about not receiving it? He prolly hasn't received it, but still you never know.

The guy on the phone needs to obviously be re-trained.

Again though, if you cannot guarantee the service you provide then don't offer that service. As I stated earlier, I'm not asking for a refund of the contents, I was simply asking for some sort of help in locating this package. To be told that what I paid for is essentially useless is unacceptable, period. No business should be run this way. If the package does not arrive at its destination, they should fully refund the fee they charged me. I really don't see how anyone can think otherwise. Insurance and tracking are just additional options they offer. However, the money I paid was for DELIVERY of a package. If you don't follow through with that and won't offer a refund, you've stolen my money.

 

[winniescards]

Again though, if you cannot guarantee the service you provide then don't offer that service. As I stated earlier, I'm not asking for a refund of the contents, I was simply asking for some sort of help in locating this package. To be told that what I paid for is essentially useless is unacceptable, period. No business should be run this way. If the package does not arrive at its destination, they should fully refund the fee they charged me. I really don't see how anyone can think otherwise. Insurance and tracking are just additional options they offer. However, the money I paid was for DELIVERY of a package. If you don't follow through with that and won't offer a refund, you've stolen my money.

Frank,I believe I am having trouble following your logic.If I send a card to you and drop it in the mail box at the end of my road.It does not get delivered.You think Canada Post should reimburse me for the cost of my stamp.Solely because they have excepted my $1.80 plus tax for that stamp.They do not even know what I put that stamp on.You have sent a lot of items over the time that you have been involved in this hobby.I know that you know the regulation that Canada post have laid out.And I am sure that you already know that with out the purchase of insurance and tracking that your package is not protected and a refund for services offered are not possible unless you have purchased this insurance and tracking.

I do agree with you that the person was less than professional with what you were told.

At one time only a couple of years ago a person could put a value(up to $100) on the small packets and if it was not delivered they could get a refund up to $100 or the declared value.Depending on which was less.But I assume that some of the reason this service was stopped is because a lot of people were making claims.Some of which I am sure were not legitimate. But because Canada Post had no proof of delivery or non delivery without the use of tracking and insurance.This service went away and track packet was brought on stream.

In my opinion you knew that Canada Post does not guarantee delivery of items that are not insured and tracked and you sent it without that coverage because your customer was alright with it.In this case your item got lost,stolen,or delivered and your customer is not being truthful.All possible reason and you still want Canada Post to reimbursed you you postage for the package. I do not understand how you or anyone could feel that Canada Post should offer a refund when they offer a lot of options where non of this will possibilities effect your bottom line.But only my opinion.

 

[foley2k]

Again though, if you cannot guarantee the service you provide then don't offer that service. As I stated earlier, I'm not asking for a refund of the contents, I was simply asking for some sort of help in locating this package. To be told that what I paid for is essentially useless is unacceptable, period. No business should be run this way. If the package does not arrive at its destination, they should fully refund the fee they charged me. I really don't see how anyone can think otherwise. Insurance and tracking are just additional options they offer. However, the money I paid was for DELIVERY of a package. If you don't follow through with that and won't offer a refund, you've stolen my money.

I understand that you are out money and are understandably upset about it.
Canada post cant guarantee the service of other countries postal services, and I dont think they can guarantee their own delivery service because in this world **** happens (again which is why the offer other services). If you can prove otherwise that they guarantee it, I would like to see as I know people who would take issue with that.
I dont understand how you expect them to track a package on which you didnt buy the tracking option. You or they have no proof of it arriving at its location, because once again, you didn't purchase that option.


I have insurance on my car, full coverage. Lets say I have basic liability coverage, because that is all I want. I know there are other options, that will cost more, but all I take, it the lowest amount required/needed to drive my car.
My car gets stolen. Do you expect the insurance company to cover my loss, or give me back my money?

 

[frankiefives]

It is absolutely baffling to me that people say it's "ok" for Canada Post to lose a package that anyone pays to have delivered. I walked into a post office, gave the person at the counter my package and they gave me options. Did I want insurance for its contents? No my client didn't want to pay for that so I didn't take it. However they charged me a fee to DELIVER my package which they did not do. I don't care what country it went to or how many people's hands it went through. Their one and only job is to fulfill the service I paid for. If they cannot do that with this type of service then it should not be an option that they offer.




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[frankiefives]

I understand that you are out money and are understandably upset about it.

Canada post cant guarantee the service of other countries postal services, and I dont think they can guarantee their own delivery service because in this world **** happens (again which is why the offer other services). If you can prove otherwise that they guarantee it, I would like to see as I know people who would take issue with that.

I dont understand how you expect them to track a package on which you didnt buy the tracking option. You or they have no proof of it arriving at its location, because once again, you didn't purchase that option.





I have insurance on my car, full coverage. Lets say I have basic liability coverage, because that is all I want. I know there are other options, that will cost more, but all I take, it the lowest amount required/needed to drive my car.

My car gets stolen. Do you expect the insurance company to cover my loss, or give me back my money?

The car analogy is so stupid I shouldn't even have to respond but I will.

If I pay for an oil change and they keep my car in the garage for an hour then give it back to me without changing the oil will I not have any recourse? Of course I will. I paid for a service. If I pay for a service then I should get that service. I PAID TO HAVE A PACKAGE DELIVERED AND IT WAS NOT DELIVERED. I'm not asking for a refund for what's inside the package (you need to pay the insurance for that). I want the service I paid for and if you don't follow through with it then you have to refund the cost of that service. It's not rocket science

 

[frankiefives]

May as well shut this down before I have an aneurysm


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[foley2k]

The car analogy is so stupid I shouldn't even have to respond but I will.

If I pay for an oil change and they keep my car in the garage for an hour then give it back to me without changing the oil will I not have any recourse? Of course I will. I paid for a service. If I pay for a service then I should get that service. I PAID TO HAVE A PACKAGE DELIVERED AND IT WAS NOT DELIVERED. I'm not asking for a refund for what's inside the package (you need to pay the insurance for that). I want the service I paid for and if you don't follow through with it then you have to refund the cost of that service. It's not rocket science

Its stupid? Thanks for breaking it down on how much different is from what you are experiencing with CP.

I never said it was ok for Canada post to "lose" the package.
You didnt want any additional service on the package. That is on YOU. Expecting CP to have a 100% success rate with something they have zero control over after it leaves the country is what is stupid.
Don't get mad at them for you not wanting tracking, or insurance on the package you sent. Also you keep saying "I PAID TO HAVE A PACKAGE DELIVERED AND IT WAS NOT DELIVERED". What proof do you have that it was not delivered? Right now its zero proof because you didn't want to pay for tracking.
Next time, bite the bullet pay the extra costs that are offered so you don't run into these problems. Stop getting mad at other people for a choice you made. It's not rocket science.

 

[frankiefives]

Its stupid? Thanks for breaking it down on how much different is from what you are experiencing with CP.

I never said it was ok for Canada post to "lose" the package.
You didnt want any additional service on the package. That is on YOU. Expecting CP to have a 100% success rate with something they have zero control over after it leaves the country is what is stupid.
Don't get mad at them for you not wanting tracking, or insurance on the package you sent. Also you keep saying "I PAID TO HAVE A PACKAGE DELIVERED AND IT WAS NOT DELIVERED". What proof do you have that it was not delivered? Right now its zero proof because you didn't want to pay for tracking.
Next time, bite the bullet pay the extra costs that are offered so you don't run into these problems. Stop getting mad at other people for a choice you made. It's not rocket science.

So, I just have one question. What exactly did I pay for?

You would be satisfied with half-assed service when dealing with any type of business?

 

[foley2k]

You paid for a package to get shipped to another postal service, that is what you paid for. Depends on what I would define as half assed I suppose. In this situation, I wouldnt call it half assed. I would be disappointed that the outcome wasnt what I had hoped, but with out the proper services being purchased, I would take it as a learning lesson, and make sure I include them next time. I wouldnt say its half assed. The guy you spoke with on the phone was half assed.

 

[frankiefives]

You paid for a package to get shipped to another postal service, that is what you paid for. Depends on what I would define as half assed I suppose. In this situation, I wouldnt call it half assed. I would be disappointed that the outcome wasnt what I had hoped, but with out the proper services being purchased, I would take it as a learning lesson, and make sure I include them next time. I wouldnt say its half assed. The guy you spoke with on the phone was half assed.

I guess we will agree to disagree. To me, the service I paid for was to have a package delivered to a specific address. That is the only thing I paid for. Now all in asking is for them to help me find this package. Instead I was basically told "too bad so sad". That's unacceptable

 

[Triple B]

I know it costs $7 for an American to ship to me with tracking. If I'm not mistaken, isn't tracking available for most if not ALL mail circulating within the US? Canada Post can't figure out how to do something similar?

 

[quincy]

They can't figure out how to be a postal service, Ryan. What makes you think they can figure out that?

 

[Triple B]

They can't figure out how to be a postal service, Ryan. What makes you think they can figure out that?

I forgot who were were talking about for a second there...buncha stupits.

 

[TanguayFan]

I know it costs $7 for an American to ship to me with tracking. If I'm not mistaken, isn't tracking available for most if not ALL mail circulating within the US? Canada Post can't figure out how to do something similar?

I've had cards with $3.00USD in postage arrive from the USA with full ExpressPost tracking.

Meanwhile, I would pay over $30 for the same service. Glad to see the CP charges USPS less than 10% of what they charge their own citizens.

 

[Nick2317]

I've had cards with $3.00USD in postage arrive from the USA with full ExpressPost tracking.

Meanwhile, I would pay over $30 for the same service. Glad to see the CP charges USPS less than 10% of what they charge their own citizens.

It all depends on the postal counter person on how they run it through it SHOULD cost $7-8.00 for a bubbler to Canada