MMarch
One Man Wolfpack, ,
I won't go into details as to what led up to this, I will just say like many others, I have wasted enough time and energy trying to get redemptions and "lost in the mail" cards from Upper Deck. I'm sure the Upper Deck apologists will shoot holes in this, but I really don't care, so fire away.
Barry and Mr. Carlin,
It has been another month, and nothing from Upper Deck, not even a contact saying "We are still working on it". If it takes over 30 days to get a response to an "expedited" request, then you all have some serious internal problems you need to resolve.
This will be my final contact to your company. First, I will say thank you for all of your assistance in the past Mr. Carlin. You have been honest and helpful in many ways. However, I believe you are in a position that does not allow you to provide for your customers like you used to. Your company really shot themselves in the foot with the NHL sole license issue, and in my opinion (which is shared by many others as you already know) Upper Deck has failed miserably. Your bottom line might not show that (which is all that really matters to Mr. McWilliam), but in the majority publics opinion, this has been nothing short of a complete disaster.
I have sold off 99% of my collection, and have given up the card hobby. I will not place sole blame on Upper Deck, but I will tell you that Upper Deck played a major role in my decision. I used to have fun with cards, my son and I used to open boxes, build sets, and have fun enjoying the cards. Now you have turned it into gambling, and basically a lottery. It is next to impossible to build sets like we used to, and there really is no fun anymore in this hobby, thanks in large part to your horrible quality control, and truly pathetic redemption program. I won't even get into the customer service issues; I think you know where I and many others stand on this.
I would wish you luck and success in the future, but it is painfully obvious you need no luck, like most companies who have a monopoly. It is very apparent the only thing that matters to Upper Deck is how they can su.ck as much money out of their customers while putting out a product with garbage quality control. You really hit a home run with "The Cup"; however, if there was no Crosby or Ovechkin in the set, it would have been a complete failure and I doubt you would have even put that product out. You su.cked every penny out of the Crosby/Ovechkin hype, and really turned a lot of long time hobbyists against you in the process. Very high percentage of damaged cards, autographs that were smudged and faint, and zero replacement cards available equals a complete lack of caring and a classless act of disgusting business practice. For $350 a pack, you would think there would have been more care in making sure the customers got a quality product. Instead, you rushed it into the market, threw quality control out the door, and then told customers to shove it when they received damaged cards. Honestly, I don't know how you get away with it; any other company would be sued for such negligent and gutless business practices.
At this point I will let my wallet and my voice do the talking. You have heard what I have to say, and I will take my $30,000 a year and do something more meaningful with it. I am also aware of the package presented to Mr. Carlin at the Toronto Expo on behalf of many hobbyists. I am filing my grievance with the Better Business Bureau today. I gave your company the benefit of the doubt for over a decade, and nothing has gotten better. Truth be told, everything is worse. You had ample time and opportunity to resolve issues, it took numerous phone calls, emails, and letters to get simple issues resolved, unfortunately many are still unresolved. I am done wasting my time and money.
Barry and Mr. Carlin,
It has been another month, and nothing from Upper Deck, not even a contact saying "We are still working on it". If it takes over 30 days to get a response to an "expedited" request, then you all have some serious internal problems you need to resolve.
This will be my final contact to your company. First, I will say thank you for all of your assistance in the past Mr. Carlin. You have been honest and helpful in many ways. However, I believe you are in a position that does not allow you to provide for your customers like you used to. Your company really shot themselves in the foot with the NHL sole license issue, and in my opinion (which is shared by many others as you already know) Upper Deck has failed miserably. Your bottom line might not show that (which is all that really matters to Mr. McWilliam), but in the majority publics opinion, this has been nothing short of a complete disaster.
I have sold off 99% of my collection, and have given up the card hobby. I will not place sole blame on Upper Deck, but I will tell you that Upper Deck played a major role in my decision. I used to have fun with cards, my son and I used to open boxes, build sets, and have fun enjoying the cards. Now you have turned it into gambling, and basically a lottery. It is next to impossible to build sets like we used to, and there really is no fun anymore in this hobby, thanks in large part to your horrible quality control, and truly pathetic redemption program. I won't even get into the customer service issues; I think you know where I and many others stand on this.
I would wish you luck and success in the future, but it is painfully obvious you need no luck, like most companies who have a monopoly. It is very apparent the only thing that matters to Upper Deck is how they can su.ck as much money out of their customers while putting out a product with garbage quality control. You really hit a home run with "The Cup"; however, if there was no Crosby or Ovechkin in the set, it would have been a complete failure and I doubt you would have even put that product out. You su.cked every penny out of the Crosby/Ovechkin hype, and really turned a lot of long time hobbyists against you in the process. Very high percentage of damaged cards, autographs that were smudged and faint, and zero replacement cards available equals a complete lack of caring and a classless act of disgusting business practice. For $350 a pack, you would think there would have been more care in making sure the customers got a quality product. Instead, you rushed it into the market, threw quality control out the door, and then told customers to shove it when they received damaged cards. Honestly, I don't know how you get away with it; any other company would be sued for such negligent and gutless business practices.
At this point I will let my wallet and my voice do the talking. You have heard what I have to say, and I will take my $30,000 a year and do something more meaningful with it. I am also aware of the package presented to Mr. Carlin at the Toronto Expo on behalf of many hobbyists. I am filing my grievance with the Better Business Bureau today. I gave your company the benefit of the doubt for over a decade, and nothing has gotten better. Truth be told, everything is worse. You had ample time and opportunity to resolve issues, it took numerous phone calls, emails, and letters to get simple issues resolved, unfortunately many are still unresolved. I am done wasting my time and money.
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I haven't heard back from anyone that was going to contact Chris so it just stayed out of my mind. Your comment is very concerning (don't mistake that as it being surprising).
