S4Kh4r0v
Verified Trader,
First off, let me say that I hate phone calls. Especially when they're in english. I consider myself bilingual, but still, French is my first language and I hate calling customer service in English.
That being said, on June 12th I sent an email to Upper Deck's customer service concerning a redemption that had been in my queue for more than a year. I requested a replacement. First surprize, they answered me back the very next day, saying that they would replace the card, and to expect 6 to 8 weeks of waiting to receive it.
Well, I received the card last week, 3 weeks after requesting a replacement VIA EMAIL. I must say that I am very pleased with the quality of the service.
Now, the redemption was for a 11-12 SP Game Used Bobby Orr/Paul Coffey Extra Significance Dual Auto /25... I requested a Bobby Orr autograph, or a similar star (Lemieux, Gretzky, etc...). Here's what they sent me :
So, they replaced a card numbered out of 25 for an unnumbered card. However, they also replaced a card with sticker autos with a card with hard signed autos. Finally, I personally prefer the Orr/Bourque combination to the original Orr/Coffey one... So I am very happy with the replacement overall. What do you guys think?
Thanks for watching!
That being said, on June 12th I sent an email to Upper Deck's customer service concerning a redemption that had been in my queue for more than a year. I requested a replacement. First surprize, they answered me back the very next day, saying that they would replace the card, and to expect 6 to 8 weeks of waiting to receive it.
Well, I received the card last week, 3 weeks after requesting a replacement VIA EMAIL. I must say that I am very pleased with the quality of the service.
Now, the redemption was for a 11-12 SP Game Used Bobby Orr/Paul Coffey Extra Significance Dual Auto /25... I requested a Bobby Orr autograph, or a similar star (Lemieux, Gretzky, etc...). Here's what they sent me :
So, they replaced a card numbered out of 25 for an unnumbered card. However, they also replaced a card with sticker autos with a card with hard signed autos. Finally, I personally prefer the Orr/Bourque combination to the original Orr/Coffey one... So I am very happy with the replacement overall. What do you guys think?
Thanks for watching!
