ITG Customer Service

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DogfoodSoup

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Just wondering how fast people have received responses when sending email questions? I sent an email 2 1/2 weeks ago and heard from a few people that they usually respond within a few days. I know they've had some personal issues taking place and are probably busy with the expo upcoming but thought it a bit odd it was taking this long for what I thought was a fairly simple question.
 
I usually received responses from ITG within hours of sending email questions. Sometimes I'd even get responses back at 10 PM or 11 PM! They've always been great to me.
 
I e-mailed them today, got a response within a couple of hours too. Not the response I wanted, but I got a response nonetheless.
 
I emailed once, never received a reply. No big deal because it was just a question they probably couldn't answer anyways, but it would have been nice if they replied saying that...
 
My staff assures me that all questions are responded to within 24 hours, even if we don't have the answer. We will tell collectors that we are investigating will get back to them.

Occasionally, an email may get caught in our SPAM filter, but not often.

DogfoodSoup, what is your email address? If you sent us an email, we can check using your emails.

098 I suggest you PM me your question, we will try to answer it. My staff has been told to reply even if we don't have the answer. No shame in saying "sorry, we don't know".

I personally don't like seeing these types of threads about ITG.

Brian Price
 
bprice said:
My staff assures me that all questions are responded to within 24 hours, even if we don't have the answer. We will tell collectors that we are investigating will get back to them.

Occasionally, an email may get caught in our SPAM filter, but not often.

DogfoodSoup, what is your email address? If you sent us an email, we can check using your emails.

098 I suggest you PM me your question, we will try to answer it. My staff has been told to reply even if we don't have the answer. No shame in saying "sorry, we don't know".

I personally don't like seeing these types of threads about ITG.

Brian Price
Click to expand...


Dr. Price,

my email address is [email protected] and according to my sent folder the email was sent on April 11th at 5:15pm pst. The subject was "Unlisted Between the Pipes Autograph card" and it was regarding the Evgeni Nabokov auto missing from the checklist.

Thankyou for your attention to this matter.
 
I'm happy to report that today I received an email from ITG partially answering my question and promising to get back to me with the complete answer this week. I'd also like to point out that it wasn't a reply, they went out of their way to get my email address (as Dr. Price asked above) and sent me an email. Thanks ITG and Dr. Price.
 
sent an email a week ago and nothing,

but then again ive sent 8-10 emails the last months to upper deck without an answer so,
cant complain to much :)
 
Last edited:
I hate to take over the job of my Customer Service staff but I certainly will defend them because I know how hard they work, seven days a week.

RobinoZombie, what is your email address? Please forward your original email again to [email protected] so we can see the date you sent your email.

Brian Price
 
wow you really are fast, haha.
its robinozombie (at)hotmail.com

it was last friday that i sent the email :)
about a dinged up mason auto from btp 09.

and as you see from my sig, im CRAZY about btp.
best hockey product ever, i say thanks, the mrs doesnt really agree, haha.
 

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