New eBay Return Policy

MGiuseffi1969

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Hey all! I received an email this week from eBay. Not sure I fully understand the changes. Here's the info:

As of January 11, 2021, listings in the Sports Trading Cards, Collectible Card Games, & Non-Sports Trading Cards categories are no longer required to offer remorse returns to qualify for the Top Rated Plus 10% final value fee discount. While your listings may qualify for the Top Rated Plus rating and discount, at this time, the Top Rated Plus seal will not apply to the listing in search results. To qualify for the badge, you are required to offer at least 30-day returns.

Bear in mind that purchases in this category still qualify for the eBay Money Back Guarantee. This means you may still receive, and we may ask you to resolve, return requests for items that arrive damaged, missing parts or pieces, or otherwise arrive at your customer not as described in your listing. Learn more about the returns process.

eBay is the world’s leading marketplace for trading cards, and millions of buyers globally search for a wide variety of cards. Removing Trading Cards returns as a Top Rated Plus eligibility requirement may help mitigate improper returns and give you higher confidence to list your inventory on eBay.

Top Rated Plus eligibility requirements for Trading Cards sellers

To qualify for the discount on Final Value Fees for items in this category you must meet these requirements:
1. Offer same or 1-business-day handling
2. Qualify as an eBay Top Rated Seller:
• Have an eBay account that's been active for at least 90 days
• Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months
• Comply with eBay's selling practices policy
• Meet the requirements for transaction defect rate (< 0.5%), cases closed without seller resolution (< 0.3%), and late shipment rate (< 3%)

Thank you for selling on eBay,

Your Selling Team
 
It no longer allows “remorse returns” like “I found one cheaper”, but it doesn’t really prevent anything. As long as people can make a return based on “item not as described”, this is just a meaningless olive branch to sellers to make you feel like they’re doing something but really it only affects a small percentage of returns. On top of that, you have to meet the criteria listed.
 
What's killing me right now are my transactions to the US. I ALWAYS ship the day after payment but unfortunately mail to the US is resulting in some American customers leaving a bad rating for shipping time (TOTALLY out of my hands). I'll drop from Top Rated to above standard for the first time in a year because of this. Oh well!
 
What's killing me right now are my transactions to the US. I ALWAYS ship the day after payment but unfortunately mail to the US is resulting in some American customers leaving a bad rating for shipping time (TOTALLY out of my hands). I'll drop from Top Rated to above standard for the first time in a year because of this. Oh well!

We Americans are an impatient bunch of jerks. Sorry to hear that.

Mike
 
What's killing me right now are my transactions to the US. I ALWAYS ship the day after payment but unfortunately mail to the US is resulting in some American customers leaving a bad rating for shipping time (TOTALLY out of my hands). I'll drop from Top Rated to above standard for the first time in a year because of this. Oh well!

I have found our American neighbours have a higher expectation when it comes to shipping times. I guess in Canada, we've just come to accept that we could be waiting 2 or 3 weeks on the regular.
 
I have found our American neighbours have a higher expectation when it comes to shipping times. I guess in Canada, we've just come to accept that we could be waiting 2 or 3 weeks on the regular.

I had this happen: sold a card on Sunday night. Mailed it to the buyer from my post office in rural Saskatchewan to a city in Florida on Monday morning. On Wednesday afternoon he sent me a message complaining about wait time.

So, yeah, some definitely do.
 
If you have defects for late shipping or any bad feedback, you can call ebay and if you have proof that you mailed next business day they'd more than likely remove that for you, especially if you're a top rated/concierge member.
 
In years past, I've generally avoided running auctions in December because of mail/post office issues. This year? Waiting 'till at least February.
 

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