Hi Clint,
I have been trying to get a response from CS about replacements for my over due redemptions.
1****7 Redemption Scott (03/15/11 07:36 PM) Pending Initial Request Active
1****5 Redemption Scott (03/04/11 05:23 PM) Pending Initial Request Active
Thursday, May 19 2011 08:49:53 PM
I am looking to get an update on my pending redemptions. These two players seem to have signed other products released by both your company and the other.
Cam Fowler /100 and Nino Niederreiter /499 from the Certified set.
Have there been any updates on these?
Thanks, Scott
Tuesday, June 07 2011 03:30:53 PM
We are still waiting on the autographs from that player. With redemptions we have a contract with the player. It does not however allow us to place a time frame on the athletes. The players agent will set up the signing with him around their own scheduling. When the signatures are done and returned to us then we process and send them out. You may request after the 4 month wait is over that we send you out a random pulled card of equal value as a trade or continue waiting for the actual card. Please let us know of your decision. Thank you and have a great day!
So now I have waited 5 months and requested replacements:
Sunday, August 14 2011 09:41:14 PM
I would like to request replacements for these two cards. It has been over the 4 month wait.
Please let me know what steps need to be taken.
Thanks, Scott
Now it is over a week later and I still haven't heard from anyone at Panini. I attempted to call today and was told the office was closed at 5pm CT...my call was at 4:35pm CT, now I know that is close to 5pm but I would still expect someone to take my call since I was on hold for 10mins.
Is there anything you can do to help me get in touch with someone who can help me?
It is not easy for me to call especially since I can't find a CDN toll-free number.
Thanks,
Scott