Panini CS... a big fat NO! HELP!

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Rraincock

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I recently purchased a bunch of Patrick Roy autographs from Panini Prime. They came from an ultra high volume break from Clouts N Chara. I was happy with what I paid (about $50 each on eBay)... all were #/99 and hard signed.


I noticed that 7 of the 8 cards purchased had bubbled signatures - ie the surface of the card was too glossy for the ink to maintain a steady film. Looking on the Panini site, I saw that they had a damaged card replacement policy.

So... I filled out the online form, printed it, listed off MULTIPLE options should they not be able to replace the cards 1 for 1 and sent my package in via traceable and insured ($600) mail ($38.00 total charge).

Took a week to get down there, but Canada Post (and USPS) confirmed delivery. An update from Panini came a few days after that.



dead air...

dead air...

dead air...



Then a Fedex box arrives today. Its contents are declared as 1 card... valued as $1.


Inside were my 7 Roy autos, put in new penny sleeves and top loaders (with tape) and one of those "photocopy 900 more Jim!" letters from Panini. The letter explained the replacement policy of Panini. It was not signed.


:foottap: :foottap: :foottap: :foottap: :foottap: :foottap:​

So, what would you suggest I do? I will be calling Panini in the morning.... but at the very least, should I not have had these autographs exchanged for ANY of the other cards I suggested (ie by the player and team)? Should I have, at the very least, deserved an actual letter from the customer service team?

This is $560+ worth of cards.... from a product JUST released... and I am still awaiting the 11 Martin Brodeur Redemption autos (same set) that have been live for a month...
 
The issue with the autos are on all cards from prime. Take a close look at a lot of the rookies and other cards in that set. Panini dropped the ball hardcore on those cards when it comes to the auto surface.
 
Were you apart of that break?If these were bought on the ebay aftermarket and you were not the person(or group break)who orginally bought the product and pulled these cards then I can see why Panini sent your cards back.
Another possible reason would be if alot of the autos have the same issue don't think Panini would replace all of them? Sounds like a recall and I have my doubts Panini is going to do that.ITG has had the same autos issues with the rivals release and UD with some of the 05-06 cup releases.

Sorry to say,It is what it is
 
It is too bad.... these cards have everything I want... Montreal... mask on.... hard signed... numbered... simple design... time to start collecting pine-cones I suppose.
 
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bto3105 said:
Were you apart of that break?If these were bought on the ebay aftermarket and you were not the person(or group break)who orginally bought the product and pulled these cards then I can see why Panini sent your cards back...
Click to expand...

I **respectfully** disagree...

If the return is for 12 months, why would it matter if I was the one who took the shrink wrap off? That is like saying that redemption cards can only be used by people who pull them....
 
Rraincock said:
I **respectfully** disagree...

If the return is for 12 months, why would it matter if I was the one who took the shrink wrap off? That is like saying that redemption cards can only be used by people who pull them....
Click to expand...

Simple.

A card purchased secondhand can easily be tampered with. In the case if bubble autos heat or water could have done that.

If you knowingly bought cards that had that condition then there is no reason for Panini to do anything.

Now if the bubbling was not evident when you purchased the cards then your issue is with the eBay sellers
 
Exactly. Fresh out of the pack is one thing. Anything after that isn't their problem any longer.

Now, with that in mind, I've found all of the companies have been willing at times to work with collectors on post-pull damage...but they're not obliged to, and I guarantee you that being huffy and belligerent will cause that door to slam firmly shut in your face.
 
Are you willing to take the pinecones by the bushel and cover the S&H because I have more of them on my front lawn then I know what to do with.
 
quincy said:
Exactly. Fresh out of the pack is one thing. Anything after that isn't their problem any longer.

Now, with that in mind, I've found all of the companies have been willing at times to work with collectors on post-pull damage...but they're not obliged to, and I guarantee you that being huffy and belligerent will cause that door to slam firmly shut in your face.
Click to expand...

Call, but don't go on a rampage. They MIGHT be willing to do something but they don't have to. If they end up saying the likely "sorry, we can't help", then you have a recourse moving forward and that is to not buy their product. Those Prime cards have been horrendous as far as autographs go. You now know that firsthand.
 
Three quarters of the Prime Signature autographs have the bubbling affect from the signature on the glossy. That is not a "damaged" card. I would of just kept them instead of spending $38 to mail them back and dealing with the whole hassle.
 
bubbled autographs have been an issue in the hobby since autograph cards first came out....not that I'm pointing the finger at you....but did'nt you inspect the Roy autos before purchasing them? as far as I've seen the bubbled autos are very easy to tell apart from the cards where the ink stuck to the suface completey, and like mentioned before at least 75% of the on-card autos in prime are bubbled. It is'nt not considered damaged in my eyes.


Geoff
 
UPDATE:

I called into customer service and spoke with a very nice gal. She explained Panini's position on these cards. She said that this was just how Patrick Roy signed the cards... and that, because of their value, would be hard to replace. She spoke with the Customer Service Manager... and I was offered an exchange of 1 box of Rookie Anthology per auto....


So I went down to my LCS and bought 2 packs of Rookie Anthology... and it looks horrible.


So, which would you rather have:


Hardsigned Patrick Roy Auto (Montreal) #/99
Bubbled Signatures


or

A box of Rookie Anthology


Please let me know what you think!

geplimestone said:
bubbled autographs have been an issue in the hobby since autograph cards first came out....not that I'm pointing the finger at you....but did'nt you inspect the Roy autos before purchasing them? as far as I've seen the bubbled autos are very easy to tell apart from the cards where the ink stuck to the suface completey, and like mentioned before at least 75% of the on-card autos in prime are bubbled. It is'nt not considered damaged in my eyes.


Geoff
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In my humble opinion, these cards should have never seen packs. I did get one Roy that is perfect... if Panini can cull 'stamped' autos, then they can cull '****ty' autos...

I wouldn't care so much if this was Ryan Getzlaf or Anze Kopitar... this is freaking Patrick Roy.
 
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Do you have to keep the 7 Roy cards or exchange all 7 cards? If that is the case, I would keep the Roy cards. If you could exchange some, I would maybe replace 3 and keep the rest. Then hope that you hit something big in the 3 boxes.
 
Your sense of entitlement is incredible. You purchased these cards yourself. You had access to pics and information from the seller. If you didn't do your homework, it's no one's fault but your own
 
Rraincock said:
I wouldn't care so much if this was Ryan Getzlaf or Anze Kopitar
Click to expand...

I'm curious as to why not? A manufacturer owes you the same duty of care regardless of actual or perceived value. Whether Toyota is selling you a Corolla or Camry, they should roll off the showroom floor in the same condition because you're purchasing your product based on the belief that the whole product line was quality controlled.

It shouldn't matter here if an autograph sells for $5 or $500, or a car sells for $20,000 or $200,000.

I'm not saying your belief's at fault Rob, since it's more across our hobby in a whole (I admit I've been guilty of this in the past too) ...just that common autos and superstar autos should have the same manufacturer accountability held to them if we want to curb the idea of misfires in the hobby.
 
chadsexington said:
I'm curious as to why not? A manufacturer owes you the same duty of care regardless of actual or perceived value. Whether Toyota is selling you a Corolla or Camry, they should roll off the showroom floor in the same condition because you're purchasing your product based on the belief that the whole product line was quality controlled.

It shouldn't matter here if an autograph sells for $5 or $500, or a car sells for $20,000 or $200,000.

I'm not saying your belief's at fault Rob, since it's more across our hobby in a whole (I admit I've been guilty of this in the past too) ...just that common autos and superstar autos should have the same manufacturer accountability held to them if we want to curb the idea of misfires in the hobby.
Click to expand...

I don't want to speak on Rob's behalf, but its certainly easier, at least for me, to eat a 10 dollar bill and not deal with the hassle than it is to eat a 50 - 100 dollar bill (not sure what the value is on these particular cards, but Roy autos are not cheap).
 
I would go for Rookie Anthology box for one auto each.

Almost all Panini Prime autos are just crap made with wrong pen/surface combination.
 
To a Roy collector, there would be no discussion - keep the auto's.

If you are about money, you paid $50 each - you can sell the RA boxes for far more...
 

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