suncactus9
Verified Trader
Accept my apologies if this has been addressed countless times, but here's my very abridged version.
I live in the states and sold a $15 item through the 'bay up to Canada...obviously didn't charge the Registered mail fee to the buyer (he wouldn't have bid in the first place if shipping costed more than the item). Fast forward one month, he claims item not received and remits a chargeback thru Paypal. I have my USPS stamped customs form confirming that I sent the item...but of course do not have a delivery confirmation type receipt, since registered mail costs in the range of $15. Do I have any rights as a seller?
I don't want to refund the purchase price...seems unfair for me to take a total loss when I shipped out the cards! Plus, I still believe there's a good chance it hasn't worked its way completely thru the postal system, and delivery may be only 1-2 weeks away. Has anybody been in this jam before and used the "Escalate claim to Paypal" option? Just curious if I should have any hope at this point. Seems like I could be at the mercy of buyers when shipping across the border without using registered mail in situations like these in which the item closing price is less than $50 and it just doesn't make sense to register it.
I've seen a lot of auctions where sellers give the buyer the option to either use First Class Mail or Registered Mail, so seemingly the responsibility would fall on the buyer if the item were lost in the mail. That being said, I still think feebay would side with the buyer in that case, since it seems like the fairness scale is so far weighted in favor of the buyer that it can be detrimental to the seller.
If you've been through a situation like this, can you share your 2 cents? Thanks!
I live in the states and sold a $15 item through the 'bay up to Canada...obviously didn't charge the Registered mail fee to the buyer (he wouldn't have bid in the first place if shipping costed more than the item). Fast forward one month, he claims item not received and remits a chargeback thru Paypal. I have my USPS stamped customs form confirming that I sent the item...but of course do not have a delivery confirmation type receipt, since registered mail costs in the range of $15. Do I have any rights as a seller?
I don't want to refund the purchase price...seems unfair for me to take a total loss when I shipped out the cards! Plus, I still believe there's a good chance it hasn't worked its way completely thru the postal system, and delivery may be only 1-2 weeks away. Has anybody been in this jam before and used the "Escalate claim to Paypal" option? Just curious if I should have any hope at this point. Seems like I could be at the mercy of buyers when shipping across the border without using registered mail in situations like these in which the item closing price is less than $50 and it just doesn't make sense to register it.
I've seen a lot of auctions where sellers give the buyer the option to either use First Class Mail or Registered Mail, so seemingly the responsibility would fall on the buyer if the item were lost in the mail. That being said, I still think feebay would side with the buyer in that case, since it seems like the fairness scale is so far weighted in favor of the buyer that it can be detrimental to the seller.
If you've been through a situation like this, can you share your 2 cents? Thanks!
