First, I want to clarify one thing: I buy and collect Upper Deck and ITG stuff. I am not into very high-end collecting, so I have managed to stay clear of 90 % of Upper Deck QC problems. But I have heard of them on this great site.
Dr Price's post made me realized one thing: if ITG was not a consummer friendly company they would have been out of business since a long time.
They have to overachived themselves to compete with a giant like Upper Deck. And they do it every year. If their consummer service and quality control were not so good, they would be out of business.
They also offer variety and, let's say it, GREAT hockey cards sets, even without producing cards of actual NHLers! Take just one minute to think about it. This is HUGE.
But more important, I think, ITG listen to us, collectors. Remember the 1972 set? This is us who vote for the creating of this set. Is ain't it amazing?
So, to resume: ITG is still in business because of the quality of their operations (at every levels); Upper Deck is still doing hockey cards because of their exclusive licence; in a competitive market, their flaws would be too heavy to overcome.
As for the OP question: what I hope for is a competitive hockey cards market, easy to understand and to access for the kids, but also serious enough for the grown-ups.
Like some others, I am in favour of a three licenced companies limited to 5 or 6 products each. What I wish for, though, is three STRONG companies, no bozos who will stay in the industry for one or two years before backing of.