cardz1976
Verified Trader
I just wanted to say thanks to ITG for their personal touch. I opened some Ult. and realized that there was a small bit of damage to a Tavares that I had pulled so I emailed and inquired about getting it replaced. After shipping it off and waiting past the 8 week turn around time I fired off an email just asking about the status of the card and got one back saying that it was being processed and just hold tight. I kind of figured with new releases being worked on it may take a bit of time so I wasn't worried at all and was just going to wait, well low and behold I got a phone call. The call was to assure me that they were trying to get to it asap and explaining a bit about the cards and what had happened to mine. I was very impressed with the level that ITG goes to for their customers, the email was ok and gave me the status update that I was looking for but the call was really impressive and greatly appreciated.
Thanks again ITG other companies could learn a lot from the way you do business and take care of your customers.
Thanks again ITG other companies could learn a lot from the way you do business and take care of your customers.
