Heres thier statemant:
We do have a replacement policy for factory damaged cards. Please return
damaged product to: The Upper Deck Company, Attention-Quality Assurance
Dept., 5909 Sea Otter Place, Carlsbad, CA, 92008. Please enclose a letter
that includes your name, address, an explanation of the issue, and a list of
the cards enclosed. If card-for-card replacement is desired, we will replace
up to 40 cards per package request. If you are mailing cards of value, you
may want to consider mailing via certified, registered, or insured; some
means to protect successful delivery to Upper Deck. The Upper Deck Company
is not responsible for lost, damaged or misdirected mail. Our replacement
policy is to replace any damaged product for 8 months after its release date
or while supplies last. Our goal is to offer a 4-6 week turn around upon
receipt of damaged product.
Customer Service Rep.
Upper Deck Co.
5909 Sea Otter Place
Carlsbad CA 92008