WTF really ebay seller?

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v3rs3 said:
I feel the same way, but now that he's acting like a child I don't think I'll retract it.
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Jon, although I don't quite get where people seem to be thinking you have an entitlement issue or are trying to con him out of the card and cash, I think you should just retract it. Afterall it wasn't a negative transaction and if that's how ebay counts it then you should retract it.
 
Jon,
You started the thread asking for people's opinions on the situation. When almost everyone disagrees with you, you don't just accept that you may be in the wrong, instead you try and justify your actions.
I have to side with the majority here and say that the seller has every right to be upset. Did he ship the card perfectly? Maybe not but he did offer to make it right by offering a full refund. You waited a FULL MONTH without contacting him and then left neutral feedback. That is totally unjustified in this case. Perhaps if you had messaged him again explaining that because the card was /5, you would prefer to keep it but due to the damage you expect compensation. He may have been willing to send you a partial refund. You simply chose to ignore his kind gesture and leave him poor feedback. I've had some situations like this happen to me in the past as a seller and I can say it upset me as well. Hope this helps you understand the situation

Frank
 
I don't think you were out of line leaving Neutral Feedback..... but I also understand where the seller is coming from.

I've recieved one neutral selling on eBay too. My problem? I was not willing to meet the buyer in person, and do a cash exchange..... for a lot of 9 Ovechkin cards I sold for $1 + $2.50 s/h. Despite the fact that they recieved the cards in less than a week, and in perfect condition.... I could do nothing to get them to revert the neutral.


The seller can do nothing else to make you happy, other than offer you your money back + the additional costs of shipping. He offers that, you decline.... want to keep the card (despite the poor condition) and go neutral.

The month waiting time to leave the feedback also adds to it. I would have much less sympathy for the seller if once you got the card.... you sent a note saying something along the lines of:

"You shipping practices are unsafe, and my card is damaged. It's no so bad that the card is junk, but not what I expect as part of my collection, and certainly not what you advertised in the auction. I'm also unwilling to send the card back, becuase with it being limited to 5 copies, I doubt I'll ever find another one. Becuase of the damage though, I'll be leaving neutral feedback." Then just do it, and hit him on the star rating too (not as advertised, shipping charges, etc).

Again though - I'm not saying you're out of line with the neutral..... but by telling the seller about your problem, if nothing else that implies that you would like him to fix it. You rejected his offer to solve the issue, and a month later leave a neutral. Like I said - I don't think you're wrong.... but I can understand why he's upset.
 
frankiefives said:
When almost everyone disagrees with you, you don't just accept that you may be in the wrong, instead you try and justify your actions.
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I had no idea that neutral feedback effects the seller negatively. Why would I assume that it does? I've already retracted the feedback.
 
v3rs3 said:
Would you send back one of your player collector shields if it came to you damaged when under all assumptions it was in good condition?

IDK I'm a completionist player collector and want to have everything. If I return it there are only 4 copies left. One may never be available to me.
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There's a big difference between a 1/1 Shield, and a card serial #'d out of five. You can almost guarantee that at least two more copies of the card /5 will show up.

And I think the sense of entitlement that Darren is speaking of is the bolded sentiment. As player collectors, we'd all like to have everything. The reality is that it's not going to happen, and to think otherwise is either delusional, or psychotically optimistic.

The big issue here is not that you left a neutral. It's the manner in which you did it. To wait a month, to the point where the seller let his guard down, then hit him with it, with no explanation or option of recourse on his part, was dirty pool. However, good on ya for at least attempting to make it right by retracting the feedback.

Sounds like he's PO'd though. Don't expect him to let you off that easy....LOL
 
TanguayFan said:
The big issue here is not that you left a neutral. It's the manner in which you did it. To wait a month, to the point where the seller let his guard down, then hit him with it, with no explanation or option of recourse on his part, was dirty pool. However, good on ya for at least attempting to make it right by retracting the feedback.
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I think this about sums it up. I think you (morally) lost your right to leave a neutral/negative when you decided to suck it up and keep the card after the seller had offered you full recourse.

Retracting the neutral feedback was a great idea though...hopefully you and the seller can end things on a good foot in case you cross paths again. The hockey card collecting world is a small one. Somehow, everybody pretty much knows everybody by degrees of separation.
 
I have never left a neutral or negative. If I am unhappy with a transaction I usually don't leave any feedback. I have only ever had one "bad" experience that really enraged me, but it was for a $5 card so I didn't neg him for $5, lol.

Besides, you never know when the seller may have one of your whales. He/she will always remember a negative or neutral.
 
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frankiefives said:
I have to side with the majority here and say that the seller has every right to be upset. Did he ship the card perfectly? Maybe not but he did offer to make it right by offering a full refund. You waited a FULL MONTH without contacting him and then left neutral feedback. That is totally unjustified in this case. Perhaps if you had messaged him again explaining that because the card was /5, you would prefer to keep it but due to the damage you expect compensation. He may have been willing to send you a partial refund. You simply chose to ignore his kind gesture and leave him poor feedback. I've had some situations like this happen to me in the past as a seller and I can say it upset me as well. Hope this helps you understand the situation
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This pretty much sums it up for me. To leave the seller hanging for a month so that you could figure out what you wanted to do was harsh. Bottom line, if you were unhappy with the transaction you should at least give the seller a fair opportunity to rectify the situation to your satisfaction.

Isn't that what any good business does nowadays?!? No one's ever going to be able to deliver 100% on every single transaction because there are just too many factors outside of the seller's control. But the true test of a seller's business integrity comes with the ability to resolve these situations to the customer's satisfaction (whether thru full/partial refund or coming up with other value-adds that is agreeable to the buyer).

Question: where does it say that a neutral counts as a negative score? Based on my eBay knowledge, a positive feedback counts as a +1; a negative a -1 and a neutral = 0. So this neutral would not technically bump the seller's rating score down. Am I missing something here?
 
v3rs3 said:
I messaged the seller and told him what happened. He seemed understanding, told me I could send the card back and he's refund me. So I sat on it a month, I figured if I found another copy I'd buy it and send this one back.
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Did you communicate this to the seller at any time? Or was the seller left to assume you just decided not to return it?

If I'm going to fire off a negative or a neutral, I e-mail the person ahead of time to let them know. If they want to discuss it, I'm open for that.

You should have just returned the card, got your refund and just ended the transaction at that point.

Gotta side with the seller on this one.
 
LOL, you totally just "sucker punched" the seller by leaving him neutral a MONTH after the transaction

if the card is livable by your standard, then you should just live with it

It happened to me a couple of times, I communicated immediately with the sellers, we agree on a partial refund and it was a done issue

communication is key here
 
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