MMarch
One Man Wolfpack, ,
Let's say you have been waiting on a redemption item from UD for well over a year now. The item in question is a 1/1 item of one of the all time greatest to ever play the game, and one of the most respected and honored athletes of all time in any sport. It's value is priceless as it is the only item of it's kind from this person. You have well over 4 figures invested into the redemption card.
The redemption was entered about 16 months ago. In July 2006, you are told by an UD employee that they do not have the item and they do not know if they will ever get the item from the athlete. Here is problem 1, redemption cards for items the company doesn't even have or know if they will ever get. That's a whole other subject in itself, so I will leave it at that. So you put a little heat on UD and in September 2006 you are told they have the item and it will be shipped by the end of the month. Mid-October 2006 you contact UD about it, they can't tell you anything, and say it should arrive soon. Mid-November you send an email or two and get no response. Beginning of December you email one of the "big wigs" at UD, and get no response. Finally a few days ago, January 07, you send an email to the head guru of CS, and this is the exact you response you get:
"Sorry, our shipping department is only working on REVENUE GENERATING items at this time."
That's it, the entire response right there. UD is only working on sending out items that will make them more money? What about the people who already spent the money and are left holding nothing more then a useless piece of green and white cardboard. How would you handle this if you were in the same shoes?
The redemption was entered about 16 months ago. In July 2006, you are told by an UD employee that they do not have the item and they do not know if they will ever get the item from the athlete. Here is problem 1, redemption cards for items the company doesn't even have or know if they will ever get. That's a whole other subject in itself, so I will leave it at that. So you put a little heat on UD and in September 2006 you are told they have the item and it will be shipped by the end of the month. Mid-October 2006 you contact UD about it, they can't tell you anything, and say it should arrive soon. Mid-November you send an email or two and get no response. Beginning of December you email one of the "big wigs" at UD, and get no response. Finally a few days ago, January 07, you send an email to the head guru of CS, and this is the exact you response you get:
"Sorry, our shipping department is only working on REVENUE GENERATING items at this time."
That's it, the entire response right there. UD is only working on sending out items that will make them more money? What about the people who already spent the money and are left holding nothing more then a useless piece of green and white cardboard. How would you handle this if you were in the same shoes?
