COMC Falling Behind Again?

[drearick]

Requested on Feb 20
Packaged on Feb 21
Shipped on Feb 23 (to my GISI)
Estimated Delivery Feb 29

Rushed is great if you are only having a couple items shipped - but when you have dozens or hundreds of items being shipped the cost adds up really quickly to the point of making that service unusable.


On a completely different note, I think the thing that bothers me the most about COMC is the way they put their head in the sand and try to ignore their issues. Last year they started using ZenDesk for support - which included Live Chat. This was an awesome development and as a seller I have used it multiple times to get issues with my selling portal, offers, etc. cleared up super quickly. In the past couple months (I assume since their shipping issues have cropped up again) the Live Chat has been turned off and is no longer an option. Send them an email to clear something up that should take 2 minutes and it now takes 2-3 days just to get a response. I get it, you now have a bunch of people reaching out to complain and you don't have an answer that they want to hear ("we're behind, you'll have to wait") so they basically stop communicating with ALL of their customers. News flash - most people are willing to give you the benefit of the doubt if you address the problem head on - but when you basically shut off communication (at the expense of ALL inquiries) you now have the people complaining about shipping delays, AND you also get your other customers (i.e.; your sellers) pissed off because getting simple issues cleared up is now an ordeal as well.

Sorry for the rant, but if someone from COMC is reading this, you might want to rethink how you handle your challenges.

 

[TMLFan3]

this came out a few days ago:

https://blog.comc.com/comc-service-status/

Thanks! 50 business days, over 2.5 months, is abit ridiculous to be waiting for your cards to ship.

 

[Hama]

I requested a shipment January 29th, it was shipped out of Vancouver today. When I got the tracking, I was expecting a Canada Post number - it wasn't what I received, I got a FedEx Tracking number - go figure

 

[jaugus]

My shipment was just changed from 3/4 to 4/20, no message no compensation just changed. Not a very good business model. The 3/4 date was already a six week wait so now it’s 12 weeks.

 

[rangers6]

My order
Placed Dec 28 2023
Estimated ship date Jan 29 2024
Estimate delivery date Feb 6 2024

Ive got nothing but a coupon for $5 off my next shipment coupon.....

 

[MR.M's Cards]

Status: Shipped on 2024-02-22
Tracking: Tracking
Date Requested: 1/18/2024
Actual Ship Date: 2/22/2024

Received yesterday.

Im ok with waiting cause I added 60 new cards to my PC. I met a local 14 year old kid new into collecting, through facebook market place ( his dad and himself came over to my house and I gave him some cards and we talked cards for half an hour it was awesome) I put him onto comc and he placed his first order around the same time I did. He is still waiting for his cards ( 3 total cards) while they wont lose me as a long time buyer, from talking to him I dont thing he will be a repeat customer

 

[Uhtred the Viking]

Very strange situation for me. Date requested was 1/27/2024, with estimated shipping date of 2/27/2024. On 2/25 the estimated shipping date changed to 4/20/2024 and still about 450,000 items ahead of me. My package just arrived today! Weird!

 

[drearick]

Based on what I'm seeing posted here it feels like those north of the border seem to be seeing faster turnaround times than those of us here in the States. Might be an anomaly but everyone here saying they've had their orders shipped are in Canada.

 

[creasecollector]

Not a terrible turnaround for a COMC mailday recently. 2 cards on the same shipment, one of which needed to be sourced from the U.S and they said would take longer.

Packaged on Jan 23rd, delivered last week.

 

[jdg573]

Turnaround for me we bang on. and this order is pretty big around 1300 cards

Requested Feb 5, 2024

Shipped from Canada March 5, 2024

Expected delivery - March 6, 2024

 

[BrownBullhead]

1,300 cards? Jeez, I thought the 40 or so I had on one shipment last summer was alot. Not sure I've bought more than 100 or so from COMC in four years of being on there!

 

[mq13]

Went from a Picking status on 02/28 and delivery on 04/01 to No Status and delivery date of 05/07/24. Glad I was not planning to use these at the Expo.

 

[joshpackham]

I just placed an order today and this is what I get.
Date Requested: 2/9/2024
Estimated Ship Date: 3/12/2024
Items Ahead of My Order: 707,923

even though it stated 500,00 items were ahead of my order, my estimated shipping date was hit and the cards should arrive on March 20th. Seems to be impacting americans a lot more than canadians. This was with the cheapest shpping option.

 

[MMarch]

Its been a month so here's what my order status looks like, luckily I am not in a hurry, 750K ahead of me. :laugh:

Status:
Tracking: Not Shipped Yet
Date Requested: 4/7/2024
Estimated Ship Date: 6/3/2024
Items Ahead of My Order: 740,850

 

[mq13]

Tired of the yo-yo date of shipment. Started out on 04/01 and has bounced between 04/22 to 05/07.

 

[Uhtred the Viking]

Status:
Tracking: Not Shipped Yet
Date Requested: 4/9/2024
Estimated Ship Date: 5/14/2024
Items Ahead of My Order: 746,356

Just checked, mine is still showing middle of May for shipping.

 

[drearick]

Maybe COMC is starting to turn the corner with their shipping issues.

Shipment #1:
Requested: February 2, 2024
Shipped: May 6, 2024
Time to Ship: 65 business days

Shipment #2:
Requested: March 25, 2024
Shipped: May 21, 2024
Time to Ship: 41 business days

Crazy that a shipment requested 7 weeks later shipped only 2 weeks after the first one.

Here's to hoping that they can get it back down below the 1 month shipping times and keep it there, but something tells me that 2ish months is going to become the new norm with them.

 

[Modojr]

I bought two cards at the beginning of the month:

Date Requested: 5/4/2024
Actual Ship Date: 5/7/2024
Actual Delivery Date: 5/13/2024

used economy rushed shipping for that order

 

[joshpackham]

Requested shipment on May 26th, estimated ship date was June,25th and my items got shipped today. Hit my date again, seems to be improving!

Status: Shipped on 6/25/2024
Date Requested: 5/26/2024
Actual Ship Date: 6/25/2024

 

[joshpackham]

I just got an email from COMC that I'm getting a 5.00 shipping credit on my next order since they missed my my expected ship date, thought it was pretty great they offered something for missing the date.