That's correct - Carlin's no longer in charge of that portfolio. It's now Nick Leslie, a man who has delusions of competence. On top of that, the CS department - despite overhaul - functions about as well as a Microsoft Beta release. There STILL isn't good inventory control, quality control, or even consistency of message.
In other words, business as usual.
I kept catching heat for stating the obvious for how long now?
Mike serious are you surprised? I have gone through this enough to make you throw up in disgust.
Some amazing examples showing you how idiotic UD is when it comes to CS.
1) a cup /10 dual auto jersey, figured it will be a tough replacement. I am told every card /10 or higher from 05/06 Cup has 1 replacement so "send it in ASAP" I 2day air it and 2 months later it was returned with a letter stating it couldnt be replaced. I find out later the information I received was incorrect....what a surprise.
2) an artifacts /5 patch with 3 bad corners. I call get the ok to send it in. for 8 months I was told the card was replaced but the outside company who does the numbering hasnt returned it to UD. 2 months after I hear that I get back my same damaged card with the same 3 damaged corners. Yet another oops *cough* lie
The one that broke the back.
3) An $8 card that was worth nothing to me. 05/06 BAP Erik Cole auto, i could have cared less if i got the card but what annoyed me was the fact it was "in house" for over 15 months. I refused to have it replaced just to prove how idiotic UD was yet again. It want as far as that Karvin himself called me saying he has visual confirmation of the labels in house and I will receive the card within 2 weeks. A couple jokes followed and said something similiar to "I swear you will have it trust me" a month goes by I get a package from UD with a paul martin bap auto with a letter stating the Erik Cole will not be produced. Karvin remember this one?
The issue is there are more then 1 issue in hand here.
-ALL UD employee's are misinformed and just spread misinformation. Everyone from managers to the kid who picks up the phone
-UD doesnt care 1 bit about customer satisfaction, they have shown us this 10000's of times over the years. It's not on their radar because anyone who is dealing with CS has already paid UD.
-They overproduce everything to pimp the system. You cant fault them for this because its a business but how about throwing some of our hard earned money into that joke of a CS dept?
-Carlin turned the CS dept to mush and moved on. He was a waste of a manager and did much more harm then good. For every "wow i got an orr auto for my weak sundin auto" there are 100 other stories of the exact opposite outcome.
-There is no big brother watching UD, its their sandbox and they can do as they please. Name another company with this as much lack of disrespect to it's customer as UD has.
Keep dumping $$$ into those cases, UD is loving it. I am happy to say I moved my money elsewhere, I would normally not even comment about any of this but of course even though I left the hobby UD owes me redemptions that I paid for and I want back.
I have been waiting for a replacement for 9 months now as well. I just keep getting emails saying "we are trying to resolve this issue for you" and " I have placed you at the top of the list" and " I have put this in fromt of my team lead". They are just like a bad joke, but I keep buying, so who is the dumb arse:0
